Join Our Team

Job title: Senior Full Stack Engineer
Work Location: Colombia
Experience: 6–8 years
Education Qualification: High School

Roles and Responsibilities:

• Risk Identification: Identify and prioritize meaningful security risks across first-party code, services, infrastructure, build pipelines, and software supply chain components.
• Vulnerability Validation: Validate findings for exploitability, severity, affected products, business impact, and remediation priority.
• Cross-Functional Collaboration: Collaborate with Security Research and Product teams to translate novel findings, malicious component discoveries, and emerging attack patterns into research-ready outputs, product improvements, detection opportunities, and customer-facing intelligence.
• Remediation & Mitigation: Work closely with Application Security and Engineering to move validated findings through remediation and reduce repeat vulnerability patterns.
• AI-SDLC Evangelism: Champion modern AI-SDLC practices by translating recurring vulnerability classes, insecure coding patterns, and effective remediation approaches into reusable guidance, detection logic, secure coding standards, and remediation playbooks.
• Fix Implementation: Create clear remediation guidance, engineering-ready fix proposals, and pull requests where appropriate.

Required Skills & Desired Skills

• Experience: 8+ years of professional software engineering experience, including 2+ years in a Staff Engineer or equivalent technical leadership role.
• Security Expertise: Proven experience identifying, validating, and helping remediate vulnerabilities in production software, services, APIs, infrastructure, or software supply chain components.
• Code Proficiency: Strong ability to read, understand, and reason about complex codebases, preferably including Java, Kotlin, or other JVM-based backend systems.
• Tooling & Methods: Hands-on experience with application security testing methods and tools, such as SAST, DAST, SCA, secret scanning, threat modeling, secure code review, or vulnerability validation.
• AI & Automation: Practical experience using AI-assisted engineering, security analysis, or automation techniques to improve software quality outcomes.
• Communication: Ability to translate security findings into clear remediation guidance, engineering-ready recommendations, and practical risk-based priorities. Strong collaboration skills working across AppSec, Engineering, Product, or Security Research teams.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• DevOps Culture: Solid understanding of cloud-native architecture, CI/CD workflows, build pipelines, containers, and modern DevOps practices.
• Leadership: Passion for raising the security bar through technical leadership, mentoring, secure engineering practices, and continuous improvement.
• Advanced English (B2+)

Desirable Certifications:

• SANS: GSEC, GCIH, GCLD, GCID, GMON
• (ISC)²: CISSP, CC, SSCP, CCSP, CAP, CSSLP

Job title: Lead Full Stack Engineer
Work Location: Colombia
Experience:  10+ years
Education Qualification:  high school graduate – professional

Roles and Responsibilities:

• Full-Stack Architecture & Development: Lead the design, implementation, and scaling of robust backend services and intuitive frontend interfaces across our product ecosystem.
• Risk Mitigation & Code Quality: Identify and prioritize performance, scalability, and security risks across first-party code, services, and software supply chain components.
• Cross-Functional Collaboration: Collaborate with Product, Design, and Security Research teams to translate complex requirements, novel AI findings, and architectural patterns into production-ready software features.
• Modern AI-SDLC Champion: Champion modern AI-assisted development practices by integrating automated coding standards, detection logic, and secure coding playbooks into the everyday engineering workflow.
• Technical Leadership & Fixes: Provide engineering-ready architectural proposals, guide technical decisions, perform deep code reviews, and drive complex pull requests to completion.

Required Skills & Desired Skills

• Experience: 10+ years of professional software engineering experience, including 2+ years in a Lead Engineer, Staff Engineer, or equivalent technical leadership role managing complex frontend and backend ecosystems.
• Code Proficiency: Strong ability to write and reason about complex codebases, with deep expertise in Java, Kotlin, or other JVM-based backend systems, alongside modern frontend frameworks.
• Tooling & Methods: Hands-on experience with application engineering testing methods and quality tools (such as SAST, DAST, SCA, threat modeling, or automated unit/integration validation).
• AI & Automation: Practical experience using AI-assisted engineering, automated analysis, or DevSecOps automation techniques to improve software deployment and quality outcomes.
• DevOps Culture: Solid understanding of cloud-native architecture, CI/CD workflows, build pipelines, containers, and modern DevOps practices.
• Communication & Language: Ability to translate technical findings into practical risk-based priorities and clear engineering guidance. Advanced English (B2+) is required for daily cross-functional collaboration.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• Leadership: Passion for raising the engineering bar through technical leadership, mentoring junior developers, and fostering continuous improvement.

Desirable Certifications (Plus):

• SANS Certifications: GSEC, GCLD, or equivalent cloud/architecture training.
• (ISC)² Certifications: CSSLP (Certified Secure Software Lifecycle Professional), CISSP, or equivalent security-by-design credentials.

Job title: Contract Renewal Specialist/ Retention Specialist
Work Location: McKinley, Taguig
Experience: 2-3 years
Education Qualification: High School Graduate

Roles and Responsibilities:

• Own renewal conversations escalated by Atlas — non-responders after automated sequences, negative sentiment signals, at-risk accounts, and customers seeking to negotiate outside the automated flow
• Work inside the Atlas Co-Pilot desktop, using account history, intent signals, and prior automated touchpoints to pick up the conversation with full context rather than starting cold
• Facilitate renewals at existing contract terms; escalate concessions, pricing adjustments, or contract modifications to the designated Gainsight/customer CSM rather than negotiating them independently
• Identify and surface upsell or expansion signals during renewal conversations, routing them to the appropriate internal owner
• Document every interaction accurately in the CRM and Atlas activity log, including outcome, sentiment, and any escalation triggered
• Meet or exceed KPIs tied to renewal rate and save rate, not average handle time or contacts-per-hour
• Participate in structured onboarding and ongoing coaching on SaaS renewal objection handling and the Atlas handoff model
• Flag patterns back to the program (recurring objections, timing issues, product gaps) so they can inform both agent coaching and Atlas automation tuning
• Maintain a positive, professional relationship with customers at every touchpoint, including save conversations
• Perform other duties as assigned

Required Skills & Desired Skills:

• Minimum of 3-5 years of experience in a renewal, customer success, or account management role — SaaS renewal experience required; general customer service background does not meet this bar
• Minimum CEFR B2 English-language proficiency (voice and written), verified through a passed language assessment prior to production placement
• Demonstrated experience handling objection and save conversations, not just transactional renewal touchpoints
• Comfortable working inside an AI-assisted workflow — reading automated intent/sentiment data and picking up a conversation mid-lifecycle rather than initiating cold outreach
• Strong verbal and written communication skills, with the judgment to know when to hold firm on terms and when to escalate
• Familiarity with CRM and contract management tools
• Strong organizational skills and attention to detail

Job Title: Fulfillment Operations Analyst
Location: Ultralag
Education: Bachelor’s Degree preferred
Experience: 2–4+ years in operations / fulfillment / supply chain / order management
No of Openings: 1+

Summary

• The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics.
• This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

• Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite) 
• Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination 
• Handle high-volume transactional workflows with strong accuracy and attention to detail 
• Monitor and manage expedite requests and operational escalations 
• Act as point of contact for order-related inquiries and provide timely responses 
• Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues 
• Track backlog and monitor order health to ensure on-time delivery 
• Ensure data integrity across pricing, configurations, BOMs, and system records 
• Identify and mitigate risks that could impact fulfillment timelines 
• Support process improvements and contribute to operational efficiency initiatives 
• Assist with reporting and documentation using tools like Google Sheets and Tableau

Required Skills

• Experience working with ERP systems (e.g., NetSuite) 
• Familiarity with CRM tools such as Salesforce 
• Strong analytical and problem-solving skills 
• High attention to detail and accuracy 
• Ability to manage high-volume workloads in fast-paced environments 
• Strong communication and cross-functional collaboration skills 
• Proficiency in Google Workspace (Sheets, Docs, Slides) 
• Ability to manage multiple priorities and meet deadlines
• *Excellent written and verbal communication skills.
• *Excellent English written and verbal communication skills.

Desired Skills

• Experience with Tableau, Asana, or Smartsheet 
• Knowledge of B2B EDI transactions 
• Background in supply chain, logistics, or order management 
• Experience with process improvement initiatives 
• Ability to work in global or cross-regional environments

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: A university degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
• Advanced Oral English
• Microsoft 365/Google Workspace, Salesforce.com or any other CRM system