Join Our Team

Job title: Professional Services Consultant – Network Security (Prisma/SASE)
Location: Remote
Experience: 8+ years
Shifts: Flexible working in APAC, EMEA, and NAM shifts

Responsibilities:

• Professional Services Consultant will be a key member of the Network Security , focusing on the design, deployment, and delivery of our Next-Generation security solutions.
• You will serve as a technical contributor on complex customer engagements, providing expert guidance to secure customer environments. This hands-on role requires you to solve intricate problems, partner directly with customer technical teams, and lead projects to successful completion.
• Key Responsibilities Design and build custom security policies and application signatures tailored to unique customer environments. Act as a trusted advisor, consulting with customers on security best practices and methodologies. Analyze security logs and events to provide threat analysis reports and strategic recommendations.

Required Skills

• 8+ years of experience in network security, cybersecurity, network engineering, professional services, consulting, or a related field.
• Hands-on experience with  Prisma Access or equivalent SASE/SSE platforms.
• Strong knowledge of TCP/IP, routing, BGP, NAT, DNS, IPSec, VPN, and firewall concepts.
• Experience with Global Protect or enterprise remote-access VPN technologies.
• Experience designing and implementing IPSec tunnels and BGP-based connectivity.
• Experience with SAML, SSO, RADIUS, LDAP, and enterprise authentication.
• Experience with Prisma Access Remote Networks, Service Connections, Mobile Users, Explicit Proxy, and Strata Cloud Manager.
• Experience with CASB and Enterprise DLP.
• Experience with  NGFW and Panorama.
• Experience with enterprise firewall migrations and large-scale security transformation projects.
• Experience with cloud platforms such as AWS, Microsoft Azure, or VMware.

Job title: Tier- 1 Customer Care Specialist
Work Location: UltraLag, Lagunilla, Heredia.
Experience: More than 1 year of Call Center experience
Education Qualification: High School Diploma
No. of openings: 25

Summary:

• As a Customer Care Specialist – Tier 1, you will provide a world-class experience to our Customers through answering incoming customer questions from multiple channels including phone, chat, and email.
• You are driven with purpose to resolve solutions and act as an expert to help customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.
• To thrive as a Tier 1 – Customer Care Specialist, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.

Roles and Responsibilities:

• Leverage your project product knowledge and customer service skills to answer incoming calls, chats and/or casework from Customers.
• Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
• Expand your knowledge of project’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• Basic Technical support experience and knowledge.
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software
• Strong communication, organizational, and influencing skills

Job title: Inbound Sales and Service Associate
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, customer service and sales.
Education Qualification: High School Diploma
No of openings : 60

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.
• You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• 1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Outbound Sales Representative
Work Location: McKinley, Taguig
Experience: Minimum 3 months of BPO experience
Education Qualification:  High School Graduate (Old or New Curriculum)
No of positions: 70

Roles and Responsibilities:

• Converting free-trial users into paid subscribers.
• Cold-calling new car owners with a 1-month trial to pitch and close without a rebuttal script

Required Skills & Desired Skills:

• Minimum 3 months BPO experience
• Required to have sales or upselling experience                                                    
• High School Graduate (Old or New Curriculum).
• B2 English proficiency (Hallo Speaking Test) + 25 WPM Typing Speed.
• Extroverted, lively, highly driven, and money-motivated
• Willing to work in rotational shifts

Job title: Outbound Sales & Lead Generation (WFH)
Work Location: Remote
Experience: Yes, customer service and sales preferrable
Education Qualification: High School Diploma or GED

Role Overview:

• In this role, you’ll connect with existing military customers and their families on behalf of one of the nation’s largest insurance providers.
• Your primary responsibility will be to generate qualified leads and smoothly transfer calls to licensed Insurance Agents, ensuring a seamless experience for the customer.

Roles and Responsibilities:

• Make outbound calls to existing military customers and their families on behalf of one of the nation’s largest insurance providers
• Engage customers in professional, courteous conversations to build trust and interest
• Identify and qualify potential leads based on customer needs and eligibility.
• Seamlessly transfer qualified calls to licensed Insurance Agents for further assistance
• Maintain accurate records of calls, leads, and outcomes in the CRM system
• Meet or exceed daily and weekly performance targets for call volume and lead generation
• Provide feedback to the team on customer trends and opportunities for improvement

Required Skills & Desired Skills

• Private and secure workspace at home free from background noise or distractions
• GED or High School Diploma
• Preferable 6 months experience in customer service, call center, or sales preferred
• Strong communication skills with the ability to engage diverse customers clearly and professionally
• Ability to listen actively, handle objections, and build rapport quickly
• Comfortable working with call scripts while adapting to customer needs
• Basic computer skills and familiarity with CRM or call management systems
• Goal‑oriented, self‑motivated, and able to work independently in a remote environment
• Respectful and empathetic approach when working with military families
• Prior work-from-home call center experience is a plus!
• Must complete a self-administered tech validation tool through Thinscale
• Must strictly adhere to assigned work schedules and have no scheduling conflicts within the first 30 days
• Must be able to pass the background check and Drug Screen

Technical Requirements:

• Must provide your own Computer or Laptop
• Internet Connection – Direct wired connection: Minimum of 25mbps download and 10mpbs upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, no mobile broadband connections, no wifi-extenders and no Ethernet Wall Jack/Port). T-Mobile is not an accepted ISP
• Windows 11 Desktop or laptop current on all security updates (Macbooks or Chromebooks are not allowed)
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Hard Drive Storage: Free space – 7 GB usable
• Processor: Dual‑Core @ 3.0 GHz or better, or Quad‑Core @ 2.0 GHz or better, with a minimum of 4 cores and 4 threads.
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials

What We Offer

• $10 per hour pay + performance‑based incentives
• Work from Home
• 100% paid virtual training
• 401(k) retirement plan
• Medical, dental, and vision insurance available after 90 days (for full‑time employees)
• $22 monthly internet stipend (for eligible employees)
• Ongoing training and support to help you succeed
• Clear opportunities for career growth within a fast‑growing agency
• A collaborative, supportive team environment that values your contributions

Training – 3 days

• Tuesday to Thursday: 10am EST – 7pm EST
• Daily Schedule after training
• Monday to Thursday: 10am EST – 7pm EST
• Friday: 10am EST – 5pm EST