The TSIA World ENVISION 2024 event, held from October 21 to 23 in Las Vegas, was a gathering for leaders in the technology and services sectors. Movate participated (Booth# 408) as the “official sponsor” of the TSIA World ENVISION 2024.
This year’s conference focused on the transformative power of artificial intelligence (AI) and its implications for the B2B customer lifecycle.
Deep dive breakout sessions
The team (Rohan Surve, Ankur Gupta, Shashwat Shukla, and Todd Hatch) showcased Movate’s suite of innovative solutions designed to optimize product lifecycle services, enhance data-driven revenue models, and deliver technological advancements.
- AI in customer experience: how AI-driven digital assistants and AI agents are reshaping customer interactions, enabling more seamless and personalized experiences
- Services delivery and professional services: focused on strategies to improve partner-led delivery to reduce churn through productized services offerings and managing executive expectations with partner programs
- AI-Driven business model transformation: leveraging AI for revenue transformation, and delivery transformation, thereby optimizing operations and creating tailored experiences that meet evolving customer needs.
- Revenue Operations (RevOps): Integration of AI in RevOps was discussed to align functions within an organization, facilitate emerging business models, and accelerate revenue generation.
- AI—Rethink & reset: Management’s responsibility to manage the change caused by AI disruption, and employees’ responsibility to upskill and reskill in the new AI economy.
Suite of innovative solutions
The team showcased how Movate’s innovative solutions continue to drive efficiency, optimize product lifecycle services, and unlock new avenues for growth. Here are some key takeaways.
- AI-driven growth: Discussions focused on balancing immediate AI-driven results with long-term transformation, stressing the importance of aligning AI initiatives with strategic objectives to foster sustainable growth.
- Cross-team AI adoption: Experts highlighted the necessity of fostering a culture that embraces AI across all organizational levels, emphasizing clear communication, robust training, and ongoing support to ensure successful AI integration.
- Business model transformation: The event showcased how AI enables companies to innovate offerings, rethink revenue strategies, and enhance agility in responding to market shifts, positioning AI as a catalyst for business model transformation.
Great responses and feedback from several North American and European SaaS, Networking, Telecom companies on understanding vendor offerings around Customer Support, Managed Services, Professional Services engagement models and value-driven services.
The team also discussed Movate’s end to end EPS (Enterprise Product Services) – Pre-sales, Renewals, Post-sales; Movate Athena and the Movate Edison framework; Movate Digital Engineering and application integration capabilities. Movate is focused on empowering organizations to drive tangible business outcomes. Whether it’s transforming service delivery or unlocking new revenue streams through AI-powered automation and analytics, we are here to help you evolve.
TSIA World ENVISION 2024 served as a key platform for B2B and tech leaders to explore the future of service delivery through AI and other technological developments. The perspectives gleaned from this event are expected to influence strategies across the industry, propelling growth and enhancing CX. As enterprises continue to barrel through these developments, TSIA’s knowledge sessions will prove invaluable in shaping their strategies.
Thanks to everyone who visited the Movate booth# 408, engaged in meaningful conversations, and explored how Movate can elevate service delivery and business outcomes. We’re excited to keep these conversations going. Reach out to learn more about our AI-driven strategies and data-driven models designed to support your journey forward.
Here are some pics from the event.
Author’s background and expertise
Ankur serves as the Senior Vice President and Regional Head at Movate, where he stands out as a transformational business and thought leader. With a proven track record of delivering impactful solutions, he has driven exceptional growth for both established enterprises and innovative startups. Ankur has played a pivotal role in shaping Movate’s AI strategy and spearheading the development of next-generation solutions through Movate.AI. These cutting-edge innovations empower clients by enhancing agility, automation, and efficiency across critical areas, including the B2B lifecycle, sales, service, and supply chain. LinkedIn.