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584 openings found
Specialist
RRF-41460
- Experience Required(Yrs):
- 4 – 7
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Good hands on working experience on Nokia RF optimization (OSS based KPI) Good understanding of Nokia BTS h/w: System Modules and RF modules and associated gains and losses of the system, experience on Air-scale products Be able to understand Site configuration by looking at RFDS images and be able to detect issues with configuration and propose solutions. Good understanding on Antenna patterns and their impact on coverage and interference. i.e. impact of MIMO and massive MIMO, diversity control etc. Experience on Nokia LTE KPI and Counters, Parameter and Feature Tuning in both FDD and TDD Networks Expertise on Nokia tools like Net Act, BTS Manager, NPM and 3rd party tools like Actix, TEMS Able to do Parameter Audit and implement the change to clear the discrepancy Can Perform KPI / Counter level analysis, can do problem isolation to arrive at an early RCA, can recommend to improve network performance
- More..: Specialist
Engineer
RRF-41431
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Communication
- Job Description:
- The L2 Service Desk Engineer is responsible for providing intermediate-level IT support, troubleshooting technical issues, and resolving escalations from L1 engineers. This role requires a strong technical background in IT systems, applications, and network troubleshooting. The L2 Engineer plays a crucial role in minimizing downtime, improving system performance, and ensuring a seamless user experience.
- More..: Engineer
Engineer
RRF-41430
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Networking
- Secondary Skill:
- Communication
- Job Description:
- The L2 Service Desk Engineer is responsible for providing intermediate-level IT support, troubleshooting technical issues, and resolving escalations from L1 engineers. This role requires a strong technical background in IT systems, applications, and network troubleshooting. The L2 Engineer plays a crucial role in minimizing downtime, improving system performance, and ensuring a seamless user experience.
- More..: Engineer
Trainee
RRF-41429
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Good knowledge on GSM, UMTS, LTE & SRAN Technologies installation. Hands on Technical Site Survey (TSSR) and document preparation. Review the Site documentation prepared during site implementation. Understanding for Passive Infra and utility (SMPS, DG and Power Distribution). Knowledge on Site Quality Audit process. Clear understanding of Project Implementation flow. Hardware knowledge of CPRI Cable, compatibility and grounding. Hands on Experience of Nokia BTS products (Air scale/Flexi MR10). Proven ability for Site Installation & Integration under rollout project Understand Occupational Healthy Safety (OHS) Audit process. Support and supervise the Site Implementation team. Working knowledge of Alarm extension and resolution on sites. Understanding of SCF File and IP Plan and interferences. Good knowledge on Transmission equipment (Nokia/CERAGON/RTN) Co-ordination skills with other functions/customer/management for smooth operations.
- More..: Trainee
Senior Engineer
RRF-41428
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Total 3 to 5 years’ Experience Work in 24*7 Shifts for PM Monitoring Comparing and checki ng threshold and graphical trend analysis for KPI degradation Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention. Preferably hands on experience on multivendor Reporting & tools. Designing templates/queries to fetch raw data from oss as required Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports. Generation/Validation of reports to ensure within SLA delivery 100% accuracy Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day
- More..: Senior Engineer
Senior Engineer
RRF-41427
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Total 3 to 5 years’ Experience Work in 24*7 Shifts for PM Monitoring Comparing and checki ng threshold and graphical trend analysis for KPI degradation Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention. Preferably hands on experience on multivendor Reporting & tools. Designing templates/queries to fetch raw data from oss as required Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports. Generation/Validation of reports to ensure within SLA delivery 100% accuracy Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day
- More..: Senior Engineer
Senior Engineer
RRF-41426
- Experience Required(Yrs):
- 2 – 5
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Total 3 to 5 years’ Experience Work in 24*7 Shifts for PM Monitoring Comparing and checki ng threshold and graphical trend analysis for KPI degradation Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention. Preferably hands on experience on multivendor Reporting & tools. Designing templates/queries to fetch raw data from oss as required Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports. Generation/Validation of reports to ensure within SLA delivery 100% accuracy Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day
- More..: Senior Engineer
Team Lead
RRF-41420
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Bangalore, Karnataka, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Customer support
- Job Description:
- Key Responsibilities Lead and manage Service Desk operations across voice, email, chat, and ticketing channels. Supervise and mentor a team of L1 Service Desk Engineers. Monitor ticket queues and ensure timely incident, request, and escalation management. Drive adherence to SLAs, KPIs, quality standards, and ITIL processes. Act as the primary escalation point for unresolved or critical incidents. Conduct shift planning, resource allocation, and workforce management. Track operational metrics and prepare daily, weekly, and monthly service reports. Facilitate incident reviews, root cause analysis, and continuous improvement initiatives. Ensure knowledge base maintenance and process documentation. Coordinate with internal teams, customers, and stakeholders to ensure seamless service delivery. Support onboarding, training, coaching, and performance management of Service Desk resources. Participate in governance meetings and service review discussions.
- More..: Team Lead
Engineer
RRF-41419
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Bangalore, Karnataka, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Customer support
- Job Description:
- Service Desk Engineers (5 resources): Resources will be aligned to L1 support with typical experience range of ~1–3 years, with strong grounding in ITIL-based support processes, ticketing tools, and multi-channel user support (voice, email, chat). They will be trained and certified (where applicable) in service desk tools and process adherence. Service Desk Lead (1 resource): A senior professional with 3 to 5 years’ experience in service desk operations, responsible for governance, shift management, escalation handling, SLA/KPI adherence, and continuous service improvement.
- More..: Engineer
Engineer
RRF-41418
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Customer support
- Job Description:
- Service Desk Engineers (5 resources): Resources will be aligned to L1 support with typical experience range of ~1–3 years, with strong grounding in ITIL-based support processes, ticketing tools, and multi-channel user support (voice, email, chat). They will be trained and certified (where applicable) in service desk tools and process adherence. Service Desk Lead (1 resource): A senior professional with 3 to 5 years’ experience in service desk operations, responsible for governance, shift management, escalation handling, SLA/KPI adherence, and continuous service improvement.
- More..: Engineer