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Engineer

Job Description

Service Desk Engineers (5 resources):
Resources will be aligned to L1 support with typical experience range of ~1–3 years, with strong grounding in ITIL-based support processes, ticketing tools, and multi-channel user support (voice, email, chat). They will be trained and certified (where applicable) in service desk tools and process adherence.
Service Desk Lead (1 resource):
A senior professional with 3 to 5 years’ experience in service desk operations, responsible for governance, shift management, escalation handling, SLA/KPI adherence, and continuous service improvement.

Required Skills

Primary skills

  • Customer service

Secondary skills

  • Customer support

Job overview

Job title
Engineer
Reference ID
RRF-41419
Location
Bangalore, Karnataka, India
Experience
1 – 3 Yrs
Qualification
Any Degree

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