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584 openings found
Trainee
RRF-41504
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Call Center, Technical Support, networking, Customer service
- Secondary Skill:
- Communication, Voice Support
- Job Description:
- Level 1 (L1) Agent: o Deliver high quality customer support via phone, email, chat and social media o Assist customers in resolving technical issues o Deliver First Call Resolution (FCR) by resolving customer issues during the first contact o Maintain high customer satisfaction rate o Assist customers with RMA activities
- More..: Trainee
Technical Leader
RRF-41503
- Experience Required(Yrs):
- 5 – 7
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- scrum, agile
- Secondary Skill:
- Communication
- Job Description:
- Facilitate custom application development projects using Agile methodology. • Coordinate with different project, business teams, scrum teams, technical teams, and end-users in achieving the corporate deliverables on-time. • Capture meeting notes and track action items. • Strong interaction with the Business, Business Process Engineer, Super Users, Systems Analysts, Software Specialists, UX Developers and Project Managers are essential. • Collaborate with other IT and Business teams to enable the Project teams with high delivery standards. • Have the capability to understand web and mobile development languages like AWS Cloud, Angular, JavaScript, .Net, HTML5/CSS, SAP etc. and able to work with them to meet the business requirements. • Ability to handle the team dynamics.
- More..: Technical Leader
Trainee
RRF-41500
- Experience Required(Yrs):
- 0 – 0
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Communication
- Job Description:
- • Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues. • Troubleshoot Product, Codes and Configuration issues • Ensure consistent customer satisfaction • Document all communication with customers in the CRM • Interface with international customers • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
- More..: Trainee
Trainee
RRF-41498
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Technical Support, networking
- Secondary Skill:
- Communication
- Job Description:
- Level 1 (L1) Agent: o Deliver high quality customer support via phone, email, chat and social media o Assist customers in resolving technical issues o Deliver First Call Resolution (FCR) by resolving customer issues during the first contact o Maintain high customer satisfaction rate o Assist customers with RMA activities
- More..: Trainee
Senior Director
RRF-41481
- Experience Required(Yrs):
- 20 – 30
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer success management, client management, communication skills
- Secondary Skill:
- Client Engagement & Stakeholder Management
- Job Description:
- This requirement is for the replacement of a senior leadership (CDH) role
- More..: Senior Director
Senior Director
RRF-41479
- Experience Required(Yrs):
- 20 – 25
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Sr. Leader
- Secondary Skill:
- Financial Management & Delivery Economics
- Job Description:
- This requirement is for the replacement of a senior leadership (CDH) role
- More..: Senior Director
Trainee
RRF-41477
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Good knowledge on GSM, UMTS, LTE & SRAN Technologies installation. Hands on Technical Site Survey (TSSR) and document preparation. Review the Site documentation prepared during site implementation. Understanding for Passive Infra and utility (SMPS, DG and Power Distribution). Knowledge on Site Quality Audit process. Clear understanding of Project Implementation flow. Hardware knowledge of CPRI Cable, compatibility and grounding. Hands on Experience of Nokia BTS products (Air scale/Flexi MR10). Proven ability for Site Installation & Integration under rollout project Understand Occupational Healthy Safety (OHS) Audit process. Support and supervise the Site Implementation team. Working knowledge of Alarm extension and resolution on sites. Understanding of SCF File and IP Plan and interferences. Good knowledge on Transmission equipment (Nokia/CERAGON/RTN) Co-ordination skills with other functions/customer/management for smooth operations.
- More..: Trainee
Specialist
RRF-41475
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Data Analysis, Data management
- Secondary Skill:
- CRM systems, Google Suite, Microsoft Office
Engineer
RRF-41468
- Experience Required(Yrs):
- 6 – 18 Months
- Qualification:
- Diploma
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- 335, Storage
- Job Description:
- • Front line support to handle customer calls, cases, and emails. • Ensure RMA requests are processed promptly and accurately. • Triage support cases based on severity level. • Applies documented troubleshooting steps to resolve routine issues. • Communicate clearly and precisely with customers and stakeholders in written and verbal form and maintain accurate and timely records in CRM. • Own and track customer issues using CRM. • Maintain communications with customers on the progress of their cases. • All communication should be professional, complete, well-formatted, and consistent with prior communications. • Work with members of other departments/teams to prioritize requests. • Meet individual case management, SLA, QA, and deliverables. • Handling cases based on priority and utilizing time effectively. • Ready to accept & improvise on Feedback from QA, MODs and Team Leaders • Should adhere to processes set by leadership team and ensure 100% compliance.
- More..: Engineer
Team Lead
RRF-41462
- Experience Required(Yrs):
- 5 – 6
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- client management, team management
- Secondary Skill:
- Communication, Performance monitoring & analysis
- Job Description:
- 5+ Years of GIS Mapping – POI Experience Minimum 1 + Years of Experience – Team Lead Good Communication Skills Team Management and Process Management Skills
- More..: Team Lead