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Trainee

Job Description

Level 1 (L1) Agent:
o Deliver high quality customer support via phone, email, chat and social media
o Assist customers in resolving technical issues
o Deliver First Call Resolution (FCR) by resolving customer issues during the first contact
o Maintain high customer satisfaction rate
o Assist customers with RMA activities

Required Skills

Primary skills

  • Technical Support
  • networking

Secondary skills

  • Communication

Job overview

Job title
Trainee
Reference ID
RRF-41498
Location
HYD-Telangana, Hyderabad, India
Experience
0 – 1 Yrs
Qualification
Any Degree

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