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585 openings found
Engineer
RRF-43321
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Voice Support
- Job Description:
- • Clarify customer\"s requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to customer\"s needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet customers in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer customer\"s questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage customers effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Engineer
Engineer
RRF-43320
- Experience Required(Yrs):
- 0 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Call Center
- Secondary Skill:
- Communication
- Job Description:
- Live Proctoring & Comprehensive Exam Review • Monitor the exam taker using software and video/audio feeds during the exam. • Confirm the identity of online test-takers • Identify and flag potential cheating attempts, such as using unauthorized websites or devices. • Verify that the correct exam is being taken and that test-takers are adhering to set guidelines and instructions. • Assist test-takers with any basic technical issues or questions they may have during the exam and know how to escalate. • Report any observed or flagged suspicious behavior to the appropriate people and places. • Ensure that all testing policies and procedures are followed.
- More..: Engineer
Engineer
RRF-43319
- Experience Required(Yrs):
- 0 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Call Center
- Secondary Skill:
- Communication
- Job Description:
- Live Proctoring & Comprehensive Exam Review • Monitor the exam taker using software and video/audio feeds during the exam. • Confirm the identity of online test-takers • Identify and flag potential cheating attempts, such as using unauthorized websites or devices. • Verify that the correct exam is being taken and that test-takers are adhering to set guidelines and instructions. • Assist test-takers with any basic technical issues or questions they may have during the exam and know how to escalate. • Report any observed or flagged suspicious behavior to the appropriate people and places. • Ensure that all testing policies and procedures are followed.
- More..: Engineer
Engineer
RRF-43318
- Experience Required(Yrs):
- 0 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Call Center
- Secondary Skill:
- Communication
- Job Description:
- Live Proctoring & Comprehensive Exam Review • Monitor the exam taker using software and video/audio feeds during the exam. • Confirm the identity of online test-takers • Identify and flag potential cheating attempts, such as using unauthorized websites or devices. • Verify that the correct exam is being taken and that test-takers are adhering to set guidelines and instructions. • Assist test-takers with any basic technical issues or questions they may have during the exam and know how to escalate. • Report any observed or flagged suspicious behavior to the appropriate people and places. • Ensure that all testing policies and procedures are followed.
- More..: Engineer
Team Leader
RRF-43316
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication, Data analysis
- Job Description:
- ? Drive and Manage performance of team on KPI’s ? Handling escalation that and agent/SME is unable to solve on product/process related queries ? Facilitate career development and growth for employees by following effective people management practices ? Responsible for contributing to organizational initiatives by developing specialized knowledge ? Ensure smooth, effective and continuous communication channel open for better employee relations ? Excellent analytical skills and people management skills ? Ability to think out of the box and extract performance for the team ? Should process excellent written and verbal communication skills ? Ensure compliance with all processes and procedures in organization ? Monitors the transactions and gives feedback /coaching ? Responsible for team’s adherence to process and procedures. ? Needs to control attrition and absenteeism in the team
- More..: Team Leader
Team Leader
RRF-43315
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Data analysis
- Job Description:
- ? Drive and Manage performance of team on KPI’s ? Handling escalation that and agent/SME is unable to solve on product/process related queries ? Facilitate career development and growth for employees by following effective people management practices ? Responsible for contributing to organizational initiatives by developing specialized knowledge ? Ensure smooth, effective and continuous communication channel open for better employee relations ? Excellent analytical skills and people management skills ? Ability to think out of the box and extract performance for the team ? Should process excellent written and verbal communication skills ? Ensure compliance with all processes and procedures in organization ? Monitors the transactions and gives feedback /coaching ? Responsible for team’s adherence to process and procedures. ? Needs to control attrition and absenteeism in the team
- More..: Team Leader
Senior Trainer
RRF-43314
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication skills, presentations skills, Presentation skills, customer support
- Job Description:
- • Curriculum Development: Design and update training materials, including manuals, digital presentations, instructional videos, and role-playing scenarios. • Training Delivery: Conduct interactive seminars, workshops, and classroom-style sessions for new hires (onboarding) and existing staff (refresher training). • Performance Assessment: Monitor trainee progress through quizzes, mock calls, and on-the-job coaching to identify individual and team skill gaps. • Quality Assurance Alignment: Collaborate with management to align training with company KPIs, such as Customer Satisfaction (CSAT) scores. • Administrative Management: Maintain detailed records of training attendance, course completion, and performance metrics within a Learning Management System (LMS). • Monthly Process Assessment: Conduct monthly assessments to existing floor by creating questions on process, driving completion, gauge knowledge and creating training need analysis.
- More..: Senior Trainer
Engineer
RRF-43313
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- 5, chat, email
- Job Description:
- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ? Research and address all customer concerns politely, using active listening skills to understand and confirm information ? Balance efficiency and speed in addressing questions or issues while ensuring a high-quality customer experience ? Proactively monitor in-progress deliveries and take corrective action when necessary ? Manage non-standard delivery situations with professionalism, empathy, and urgency ? Effectively use Salesforce and other internal tools to accurately log interactions and solve issues ? Collaborate with team members from various Roadie departments to ensure a seamless delivery experience
- More..: Engineer
Engineer
RRF-43312
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- 5, chat, email
- Job Description:
- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ? Research and address all customer concerns politely, using active listening skills to understand and confirm information ? Balance efficiency and speed in addressing questions or issues while ensuring a high-quality customer experience ? Proactively monitor in-progress deliveries and take corrective action when necessary ? Manage non-standard delivery situations with professionalism, empathy, and urgency ? Effectively use Salesforce and other internal tools to accurately log interactions and solve issues ? Collaborate with team members from various Roadie departments to ensure a seamless delivery experience
- More..: Engineer
Engineer
RRF-43311
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- 5, chat, email
- Job Description:
- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ? Research and address all customer concerns politely, using active listening skills to understand and confirm information ? Balance efficiency and speed in addressing questions or issues while ensuring a high-quality customer experience ? Proactively monitor in-progress deliveries and take corrective action when necessary ? Manage non-standard delivery situations with professionalism, empathy, and urgency ? Effectively use Salesforce and other internal tools to accurately log interactions and solve issues ? Collaborate with team members from various Roadie departments to ensure a seamless delivery experience
- More..: Engineer