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Senior Trainer

Job Description

• Curriculum Development: Design and update training materials, including manuals, digital presentations, instructional videos, and role-playing scenarios.
• Training Delivery: Conduct interactive seminars, workshops, and classroom-style sessions for new hires (onboarding) and existing staff (refresher training).
• Performance Assessment: Monitor trainee progress through quizzes, mock calls, and on-the-job coaching to identify individual and team skill gaps.
• Quality Assurance Alignment: Collaborate with management to align training with company KPIs, such as Customer Satisfaction (CSAT) scores.
• Administrative Management: Maintain detailed records of training attendance, course completion, and performance metrics within a Learning Management System (LMS).
• Monthly Process Assessment: Conduct monthly assessments to existing floor by creating questions on process, driving completion, gauge knowledge and creating training need analysis.

Required Skills

Primary skills

  • Customer service

Secondary skills

  • Communication skills
  • presentations skills
  • Presentation skills
  • customer support

Job overview

Job title
Senior Trainer
Reference ID
RRF-43314
Location
Chennai, Tamil Nadu, India
Experience
1 – 2 Yrs
Qualification
Any Degree

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