Senior Trainer
Job Description
• Curriculum Development: Design and update training materials, including manuals, digital presentations, instructional videos, and role-playing scenarios.
• Training Delivery: Conduct interactive seminars, workshops, and classroom-style sessions for new hires (onboarding) and existing staff (refresher training).
• Performance Assessment: Monitor trainee progress through quizzes, mock calls, and on-the-job coaching to identify individual and team skill gaps.
• Quality Assurance Alignment: Collaborate with management to align training with company KPIs, such as Customer Satisfaction (CSAT) scores.
• Administrative Management: Maintain detailed records of training attendance, course completion, and performance metrics within a Learning Management System (LMS).
• Monthly Process Assessment: Conduct monthly assessments to existing floor by creating questions on process, driving completion, gauge knowledge and creating training need analysis.
• Training Delivery: Conduct interactive seminars, workshops, and classroom-style sessions for new hires (onboarding) and existing staff (refresher training).
• Performance Assessment: Monitor trainee progress through quizzes, mock calls, and on-the-job coaching to identify individual and team skill gaps.
• Quality Assurance Alignment: Collaborate with management to align training with company KPIs, such as Customer Satisfaction (CSAT) scores.
• Administrative Management: Maintain detailed records of training attendance, course completion, and performance metrics within a Learning Management System (LMS).
• Monthly Process Assessment: Conduct monthly assessments to existing floor by creating questions on process, driving completion, gauge knowledge and creating training need analysis.
Required Skills
Primary skills
- Customer service
Secondary skills
- Communication skills
- presentations skills
- Presentation skills
- customer support
Job overview
- Job title
- Senior Trainer
- Reference ID
- RRF-43314
- Location
- Chennai, Tamil Nadu, India
- Experience
- 1 – 2 Yrs
- Qualification
- Any Degree
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