Careers at Movate – Colombia

Job title: Japanese Customer Service Representative
Location: East Gate Business Centre
Experience: 1 year
Education Qualification: High school Degree

Roles and Responsibilities:

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels.
• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols.
• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided.
• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction.

Required Skills & Desired Skills:

• Proficiency in Japanese (JLPT N1 level or native fluency).
• Willing and able to work onsite at East Gate Business Center, Antipolo City.
• Flexible to work during Japanese business hours, including weekends and holidays, as needed.
• Remote work flexibility may be offered when appropriate.

Job title: Sales Representative
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1 year of solid sales experience in BPO company
Education Qualification: High school

Overview:

Inbound calls, chat, and emails from North American cx who will inquire/purchase the DocuSign Web plan.

Responsibilities:

• 1 year solid experience in Sales in BPO company
• 1 year solid experience in an international BPO company
• Sales Experience
• Sales metrics must be in the KPI
• International center experience
• Must be amenable to do onsite training and nestring
• Hybrid set up during production

Job title: Warranty Renewal and Procurement Coordinator
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: At least 1-3 years of experience in procurement, contract management, or a related administrative function
Education Qualification: Bachelor’s degree

Position Overview:

Movate is seeking a highly organized and proactive Warranty Renewal & Procurement Coordinator to join our team in McKinley, Taguig. This role is vital in ensuring seamless coordination of warranty renewals and procurement activities. You will manage the full lifecycle of warranty contracts, coordinate with vendors, and ensure timely, accurate processing of renewals and procurement requests.

Key Responsibilities:

Warranty Renewal Management

• Manage assigned portfolios of warranty renewals, ensuring proactive follow-up and timely processing.
• Monitor renewal schedules using internal tools and systems to avoid lapses in service coverage.
• Maintain accurate documentation for all renewal actions and communications.

Vendor & Procurement Coordination

• Request and secure competitive quotes from vendors, ensuring accuracy in asset and coverage details.
• Work closely with the procurement team to prepare and submit quotes for internal approvals.
• Negotiate pricing and terms with vendors when needed to achieve cost-effective solutions.

Client & Stakeholder Communication

• Deliver approved renewal quotes and documentation to internal and external stakeholders in a timely and professional manner.
• Act as a liaison between clients, internal teams, and vendors to ensure clarity and consistency throughout the renewal and procurement process.
• Provide status updates and address inquiries promptly.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, IT, or a related field.
• At least 1–3 years of experience in procurement, contract management, or a related administrative function.
• Strong attention to detail and ability to manage multiple deadlines.
• Excellent communication and negotiation skills.
• Proficiency in MS Office tools; experience with procurement or CRM systems is a plus.

Job title: Network Engineer Tier 3
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 5 years of experience in supporting network environment
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• The candidate must be a technically oriented person with comprehensive experience in network design, implementation and troubleshooting with networking equipment, including routers, gateways, adapters, and powerline products.
• The person will be providing 3rd tier escalation support on as needed basis to address product specific issue, providing guidance to our call centers on addressing customer issues through various day to day tasks such as working hands-on with various products to reproduce, test and validate product functionality prior and post launch.
• The candidate will be handling escalated cases from level 2 as his/her primary responsibility.
• The candidate needs to have strong time management skills. The candidate will be reaching out our customer and partners when dealing with product specific issues on our large portfolio of products.
• The secondary role will be coaching/mentoring other teams on as needed basis. Manage and address requests from other support teams regarding issues, knowledge base

Principal Duties and Responsibilities:

• Review and manage 3rd level escalations support issues for various routers, gateways, adapters, powerline, and other networking devices.
• Replicate customer reported issues to provide validation of defects to engineering for repeat issue
• Participate in product testing to assist with new product releases.
• Review/validate/create internal and external documents and knowledge articles for internal and public dissemination.
• Analyze customer calls/cases to identify product problems in the field to determine core areas of improvement and prioritize core changes to support for reduction of learned issues in field
• Must have good communication ability as candidate must communicate with Customers, Partners; on as needed basis when resolving escalated cases addressed to them
• Create Knowledge base articles and implement process plan to address common issues
• Maintain Support Lab equipment.
• Product development assistance to prevent issues or call generation
• Implementation of Projects to improve support
• Attend weekly meetings for Support Improvement objectives

Required Skills:

• BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar with Netgear Products at high level.
• CCNA certified or equivalent experience in networking.
• Must demonstrate understanding of network topologies, as well as network implementation and design.
• Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
• Must have in-depth knowledge of network and routing protocols.
• Must have experience with MS-Window/Linux networking applications.
• Candidate must have excellent communication and presentation skills, both oral and written.
• Must have excellent analytical, organizational, prioritization, and time management skills.

Job title: Technical Support Role
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: With 6+ months solid experience in CSR or Technical Support Environment
Education Qualification: High school

What we need:

• At least 1 year of proven customer support + technical experience and good tenurity
• Excellent interpersonal skills
• Proficiency with Microsoft Office
• Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
• Candidate can perform assigned tasks and projects quickly, accurately and expert!
• Can start ASAP
• Amenable to work on a shifting schedule
• Willing to work on site in McKinley, Taguig

Job title: WFM (Workforce Management ) Manager
Location: McKinley
Experience: 3-5 years
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• Highly motivated individual with a passion for data analysis, workforce management, and performance coaching
• Will manage workforce analytics staff
• Will be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data from critical systems, and apply workforce management tools to forecast work volumes, schedule staff, and monitor agent performance.
• Will analyze metrics and trends to provide insights to management and clients
• Generates reports and analyzes metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.

Required Skills & Desired Skills:

• Knowledge of contact center processes, technology and concepts
• Excellent organizational skills
• Strong attention to detail
• Time management skills and the ability to multi-task
• Effective verbal and written communication skills
• Ability to work in a collaborative team environment
• Leadership skills
• Training/Mentoring skills

Job title: Portfolio Leader – Hitech (Enterprise Product Support)
Location: United States
Experience: 15+ years in Enterprise Product Support / Enterprise Service industry
Reporting: CRO – Digital Services
Education Qualification: Bachelor’s degree

Role Overview:

• Movate’s Digital Services division is seeking a Portfolio Leader – Enterprise Product Support to drive strategic growth, innovation, and execution within our Enterprise Product Support business.
• This senior leadership role is responsible for shaping and managing a portfolio of cutting-edge digital solutions, leading client engagements, and driving revenue growth.
• The ideal candidate will have a strong background in software, platforms, digital transformation, and a keen ability to align business strategy with technology trends.

Key Responsibilities:

• Define and execute the portfolio strategy for Enterprise Product Support, ensuring alignment with Movate’s overall business objectives.
• Cultivate strong relationships with key clients, acting as a trusted advisor to drive their digital transformation initiatives.
• Identify new opportunities, lead go-to-market strategies, and collaborate with sales teams to expand the portfolio’s footprint.
• Oversee the creation and enhancement of digital solutions, leveraging cloud, AI, automation, and data analytics to drive business outcomes.
• Ensure seamless delivery and execution of services, working closely with cross-functional teams to maintain high-quality standards.
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio success.

Qualifications & Experience:

• 15+ years in Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services, with at least 5 years in a senior leadership role.
• Strong understanding of SaaS, Storage, Networking, Cybersecurity and high-tech domains
• Experience working with Hitech, SaaS companies, or Networking  / Cybersecuirty.
• Proven track record in leading teams, managing large portfolios, and driving business growth.
• Ability to engage and influence C-level executives and stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; an MBA is a plus.

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.

Job title: Client Partner – Hitech – AVP
Location: United States
Experience: 10+ years of direct selling experience
Reporting: SVP
Education Qualification: Any Degree

Role Overview:

• The Client Partner is a key member of the sales and client management team responsible for driving revenue growth, attaining, or exceeding Revenue and Margin quotas, building, and maintaining relationships with C-Suite clients in the Hi-tech vertical of business.
• This role needs a talented Client Partner with a passion for sales, understands clients’ business imperatives, needs, and challenges.
• The candidate must enjoy being a trusted partner to clients by proposing appropriate technology, process, and AI solutions, ensuring client success, and client satisfaction to drive revenue growth and continued expansion.
• This role needs to be based locally in Bay Area

Key Responsibilities:

• Identify and pursue new business opportunities within existing client accounts
• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
• Develop and present proposals and contracts to clients
• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for key client accounts
• Understand clients’ business objectives and challenges and provide strategic IT solutions
• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
• Monitor project progress and address any issues or concerns promptly
• Ensure timely and accurate invoicing and collection of payments
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio successs.

Qualifications & Experience:

• Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services
• 10+ years of direct selling experience in SaaS, Storage, Networking, Cybersecurity and high-tech domains
• Consultative and value driven selling approach
• Proven successful experience in closing complex deals / solutions
• Trusted advisor to technology leaders, bring appropriate case studies and industry use cases into customer conversation to build confidence
• Understanding of digital and AI transformation with ability to explain forward looking impact to customer experience and engineer’s productivity due to implementation of AI based solutions
• Excellent presentation and executive engagement skills. Efficient in communication and presentation to CXOs including Chief Customer Officer, Chief Product Officer, Chief Operating Officer etc
• Good business acumen and judgement to prioritize leads with higher probability of closure
• Excellent negotiation skills
• A self-starter that can thrive in a fast paced, team environment.
• Result oriented leader with ability to lead teams in a collaborative ecosystem

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.

Job title: Assistant Vice President / Vice President – Sales
Location: United States
Experience: 15+ years of relevant sales experience
Education Qualification: Bachelor’s Degree

Role & Summary:

• You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry!
• With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow.

The Vice President of Sales for Digital Infrastructure Services at Movate will be responsible for driving revenue growth and expanding market presence across North America. This strategic role involves developing and executing a targeted sales strategy to accelerate new logo acquisition and strengthen client relationships. The VP will engage directly with C-level executives, positioning Movate’s digital infrastructure and cloud solutions to address complex business challenges. Success in this role will require a deep understanding of cloud transformation, infrastructure modernization, and consultative selling to deliver sustained business value and drive customer success

Job Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for key client accounts
• Understand clients’ business objectives and challenges and provide strategic IT solutions

Sales & Business Development:

• Identify and pursue new business opportunities within existing client accounts
• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
• Develop and present proposals and contracts to clients

Account Management:

• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
• Monitor project progress and address any issues or concerns promptly
• Ensure timely and accurate invoicing and collection of payments

Strategic Planning:

• Work with clients to identify long-term Digital and IT needs and develop strategic plans to address them
• Provide insights and recommendations on emerging technologies and industry trends
• Assist clients in developing IT roadmaps and budgets

Collaboration:

• Collaborate with internal teams, including project managers, technical consultants, and support staff, to deliver high-quality IT solutions
• Facilitate communication between clients and technical teams to ensure alignment on project goals and deliverables

Performance Monitoring:

• Track and report on key performance indicators (KPIs) for client accounts
• Conduct regular client satisfaction surveys and feedback sessions
• Implement improvement plans based on client feedback and performance metrics

Negotiation and Conflict Resolution:

• Negotiate contract terms (Master Services Agreements and Statements of Work) and service level agreements (SLAs) with clients
• Resolve conflicts and disputes in a professional and timely manner

Preferred Skills & Qualifications:

• At least 15+ years of relevant sales experience, from IT Services Industry
• Should have experience of working with IT companies and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery model
• Going beyond existing stakeholders, mapping new LOBs / Stakeholders, and positioning Movate services around Digital Infrastructure, Cloud, DevOps, SRE, Digital Workplace Services, Hyper-intelligent Automation and Security.
• Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
• Proven experience of successful client relationship management and delivering account growth Across Verticals
• Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
• Ability to work their way up the value chain through proactive proposals and thought leadership
• Assertive, yet consultative sales acumen.
• A self-starter with a passion for Client Relationship Management & Business Development
• Strong understanding of market trends and ability to create end-to-end, multifaceted, goto market strategy for service line.
• Experience in implementing best practices, sales methodologies and techniques
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
• Track record of meeting and/or over-achieving revenue targets and negotiate pricing contracts

Job title: Account Manager – Hitech – Sr. Director/AVP
Location: United States
Reporting: SVP
Experience: 10+ years of relevant sales experience
Education Qualification: Any Degree

Role Overview:

The Account Manager is a key member of the sales and client management team responsible for driving revenue growth, attaining, or exceeding Revenue and Margin quotas, building, and maintaining relationships with C-Suite clients in the Hi-tech vertical of business. This role needs a talented Client Partner with a passion for sales, understands clients’ business imperatives, needs, and challenges. The candidate must enjoy being a trusted partner to clients by proposing appropriate technology, process, and AI solutions, ensuring client success, and client satisfaction to drive revenue growth and continued expansion. This role needs to be based locally in Bay Area

Key Responsibilities:

• Identify and pursue new business opportunities within existing client accounts
• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
• Develop and present proposals and contracts to clients
• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for key client accounts
• Understand clients’ business objectives and challenges and provide strategic IT solutions
• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
• Monitor project progress and address any issues or concerns promptly
• Ensure timely and accurate invoicing and collection of payments
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio successs.

Qualifications & Experience:

• At least 10+ years of relevant sales experience from IT Services Industry
• Should have experience of working with IT companies and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery model
• Going beyond existing stakeholders, mapping new LOB’s / Stakeholders, and positioning Movate services around Professional Services with Product companies, Managed Services, product/software engineering, technology and AI enabled services.
• Understanding of storage/backup/data business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
• Proven experience of successful client relationship delivering account growth within Hi-Tech Verticals
• Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
• Ability to work their way up the value chain through proactive proposals and thought leadership
• Assertive, yet consultative sales acumen.
• A self-starter with a passion for Client Relationship Management & Business Development
• Strong understanding of market trends and ability to create end-to-end, multifaceted, goto market strategy for service line.
• Experience in implementing best practices sales methodologies and techniques
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
• Track record of meeting and/or over-achieving revenue targets and negotiate pricing contracts

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.

Job title: Logistics Coordinator
Location: Heredia, Costa Rica
Experience: 3+ years of experience
Education Qualification: High School Diploma or equivalent is required. College degree is desirable.
Work mode: Hybrid

Summary

• Reporting to the Global Service Logistics team, the Logistics Coordinator will primarily focus on managing day-to-day RMA (returns material authorization), advance replacements and return shipments for the Global Service Logistics (GSL) function. T
• he Logistics Coordinator should have extensive customer administration experience and must demonstrate the ability to develop strong relationships across all supply chain and functional organizations that include – Logistics, Operations, Technical Support and Sales.
• The ideal candidate will be a somewhat self-managed, customer-oriented and proactive individual.

Roles and Responsibilities:

• Responsible for the proactive day-to-day monitoring of service parts dispatches in an outsource RMA (returns material authorization) administration environment.
• The proactive identification of issues that will cause a problem with a dispatch in terms of delays or incorrect order details.
• Real time corrective actions to correct any potential dispatch issues.
• Act as regional point of contact for the client and key business partners for questions regarding dispatches as they relate to parts and Field Engineers to customer sites.
• Support the Global Service Logistics team in working with vendors to conduct Root Cause Corrective Action results for logistics / field issues.
• Engage in daily tactical communication with external vendors (RMA administration, service logistics and field engineering), internal and external customers.
• Analyze data from numerous databases (using internal systems, Excel, SQL and/or other data management systems) and perform reporting and analysis as needed.
• Support the Global Service Logistics team with publishing of performance metrics to assist with driving business results.
• Working within time constraints to meet critical business needs.
• Document work instructions and best practices.
• Customer-oriented with a proactive attitude.

Required Skills:

• 3-5 years of experience in an RMA (returns material authorization) Administration role with a focus on high-tech service parts logistics and field engineering.
• Knowledge of Salesforce.com, Service Now, SAP or equivalent enterprise resource planning systems.
• Advanced English (B2+-C1)
• Strong attention to detail.
• Strong analytical skills.
• Manage, prioritize and work well with cross functional organizations.
• Enthusiastic and self-starter.
• Ability to work outside of normal business hours if required.

Desired Skills:

• AS in Business Administration or equivalent is advantageous.
• Extensive experience using office administration products such as Excel, Word, PowerPoint and/or Google products.

Job title: Finance Manager, Customer Experience
Location: Ultra Lag
Experience: At least 4 years of FP&A experience
Education Qualification: University degree
Work mode: Hybrid

Roles and Responsibilities:

• Financial planning and analysis, forecasting, reporting, data management

Required Skills & Desired Skills:

• 4–7 years of FP&A experience (business-facing preferred)
• University degree (Finance, B.A., or related)
• Strong skills in Excel/Google Sheets, Anaplan, and NetSuite
• Bonus if you’ve worked with SQL, Tableau, or Snowflake
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems, data bases knowledge, data visualization tools

Job title: Renewals Deals Finance Manager
Location: Ultra Lag
Experience: 4-5 years of experience
Education Qualification: University degree
Work mode: Hybrid

Roles and Responsibilities:

• Perform Renewals quote reviews and approvals
• Supporting Renewal subscription deal analysis
• Ensure deals are reviewed for accuracy, fitness and alignment with policies and strategic initiatives
• Reconcile and analyze install base changes and drivers for subscription changes.
• Maintain a confident, well informed point-of-view to challenge conventional or entrenched views
• Work closely with cross functional teams Including but not limited to Sales, IT, install base
• Perform ad hoc financial analysis to support key business decisions.

Required Skills & Desired Skills:

• BA degree in Finance, Accounting, Economics or equivalent; MBA a plus.
• 4-5 years of progressively complex roles in a financial function with deals analysis experience/understanding; Subscription and/or Service experience a plus
• Strong communication and relationship building skills, with the ability to interpret and summarize data to aid management in achieving operational goals.
• Excellent analytical, decision-making, project management, and financial modeling abilities.
• Ability to manage multiple priorities simultaneously, work well under pressure and adapt quickly to change.
• Revenue Accounting experience
• Intermediate Excel modeling
• PowerPoint Skills is a plus
• Experience with Salesforce
• NetSuite, Tableau software is a plus
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems (Netsuite), data visualization tools (Tableau, Power Point), CRM systems (Salesforce)    

Job title: Welcome Center Agent
Location: Ultra Lag
Experience: 6+ months in Contact Centers
Education Qualification: High school Diploma
No of openings: 1
Work mode: Onsite

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

• Advanced English level
• 6+ months in Contact Centers
• Proven work stability
• High School Diploma

Job title: Welcome Center Agent – Portuguese
Work Location: Ultra Lag
Experience:  6+ months working giving trilingual support is preferred, Contact Centers expertise
Wok mode:  Onsite
Education Qualification:  High school Diploma

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

• B2+, Portuguese level, B2 English level
• 6+ months in Contact Centers
• Proven work stability
• High School Diploma
• 6+ months working giving trilingual support is preferred