Posted Date : 03rd Jul, 2025
Job Category :
Costa Rica
Posted 3 weeks ago
Job title: Welcome Center Agent
Location: Ultra Lag
Experience: 6+ months in Contact Centers
Education Qualification: High school Diploma
No of openings: 10
Roles and Responsibilities:
- 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
- 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
- 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
- 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
- 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
- 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases
Required Skills & Desired Skills:
- Advanced English level
- 6+ months in Contact Centers
- Proven work stability
- High School Diploma
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| Job Level | 1-6 years |