Posted Date : 29th Jul, 2025
Job Category :
Costa Rica
Posted 3 days ago
Job title: Technical Support Associate
Work Location: TerraCampus, Cartago
Experience: 6+ months in technical support, service desk or giving software troubleshooting
Education Qualification: High school Diploma
Roles and Responsibilities:
- Provide technical assistance to customers via support tickets, chats, and scheduled Zoom calls.
- Investigate and resolve customer issues by utilizing available tools, impersonation features, and thorough troubleshooting.
- Ensure timely responses and resolutions in line with defined SLA targets and ticket priority levels.
- Take full ownership of assigned tickets from start to resolution.
- Maintain accurate, professional, and well-written communication throughout the ticket lifecycle
Required Skills & Desired Skills:
- Advanced English level
- 6+ months in technical support, service desk or giving software troubleshooting
- Chats and ticketing expertise
- Proven work stability
- High School Diploma
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| Job Level | 1 – 2 Years |