Customer Success Manager

Job Category :

Costa Rica
Posted 2 days ago

Job title: Customer Success Manager
Location: Heredia, Costa Rica
Experience: Minimum 1-year relevant work experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or similar roles
Education Qualification: Bachelor’s degree or equivalent combination of education and experience
Work mode: Hybrid

Summary

  • This role supports efficient solution adoption and accelerates customer business value by acting as a trusted advisor.
  • You will work closely with partners and mid-to-large enterprise customers to ensure customer satisfaction, value realization, retention, and expansion of the customer solution.

Roles and Responsibilities

  • Validate, verify, and research activation and renewal opportunities (orders) using internal tools and systems.
  • Review and maintain assigned order backlog in good standing.
  • Reach out to end customers within 30 days of activation opportunity creation via phone, email, and/or web meetings.
  • Conduct outreach 120/90/60/30 days prior to renewal opportunity expiration.
  • Host on-demand web meetings to walk customers through activation and renewal procedures.
  • Administer and update Customer Success tools as required.

Required Skills

  • Minimum 1 year of relevant experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or related roles.
  • Bachelor’s degree or equivalent education and experience.
  • Fluent in English, both written and verbal.
  • Proven ability to manage customer escalations, balance expectations, and negotiate resolutions.
  • Strong focus on driving and tracking consistent customer engagement.

Desired Skills

  • Experience with SaaS solutions or enterprise software companies is highly desirable.
  • Experience with Customer Success Management (CSM) platforms such as Gainsight, Totango, Strike deck, or similar.

Submit the form below to apply

Job Level1-3 Years

Apply Online