Posted Date : 29th Sep, 2025
Job Category :
Costa Rica
Posted 4 weeks ago
Job title: Customer Success Manager
Location: Heredia, Costa Rica
Experience: Minimum 1-year relevant work experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or similar roles
Education Qualification: Bachelor’s degree or equivalent combination of education and experience
Work mode: Remote
Summary
- This role supports efficient solution adoption and accelerates customer business value by acting as a trusted advisor.
- You will work closely with partners and mid-to-large enterprise customers to ensure customer satisfaction, value realization, retention, and expansion of the customer solution.
Roles and Responsibilities
- Validate, verify, and research activation and renewal opportunities (orders) using internal tools and systems.
- Review and maintain assigned order backlog in good standing.
- Reach out to end customers within 30 days of activation opportunity creation via phone, email, and/or web meetings.
- Conduct outreach 120/90/60/30 days prior to renewal opportunity expiration.
- Host on-demand web meetings to walk customers through activation and renewal procedures.
- Administer and update Customer Success tools as required.
Required Skills
- Minimum 1 year of relevant experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or related roles.
- Bachelor’s degree or equivalent education and experience.
- Fluent in English, both written and verbal.
- Proven ability to manage customer escalations, balance expectations, and negotiate resolutions.
- Strong focus on driving and tracking consistent customer engagement.
Desired Skills
- Experience with SaaS solutions or enterprise software companies is highly desirable.
- Experience with Customer Success Management (CSM) platforms such as Gainsight, Totango, Strike deck, or similar.
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| Job Level | 1- 5 Years |