Join Our Team

Job Title: Sr. Developer – Frontend Technologies
Location: Bangalore
Experience: 4–6 Years

Job Summary

• We are seeking an experienced Senior Frontend Developer with strong hands-on expertise in WordPress-based frontend development.
• The ideal candidate will have a solid foundation in modern frontend technologies and a proven ability to build responsive, high-performing, and cross-browser compatible user interfaces.
• You will collaborate closely with designers, backend developers, and stakeholders to deliver engaging and scalable web solutions.

Key Responsibilities

• Develop and maintain frontend components and user interfaces using WordPress, HTML5, CSS3, JavaScript, and jQuery
• Customize and enhance WordPress themes to meet business and design requirements
• Design and implement responsive landing pages with pixel-perfect accuracy
• Work with page builders such as Elementor, WPBakery, or similar tools for rapid and flexible UI development
• Ensure cross-browser compatibility across major browsers and devices
• Optimize frontend code for performance, speed, and SEO best practices
• Use browser developer tools to debug, test, and fine-tune UI functionality
• Collaborate with UI/UX designers to convert design mockups into functional web pages
• Follow best practices for clean, reusable, and maintainable code
• Participate in code reviews and provide technical guidance to junior developers
• Identify and resolve frontend bugs, UI issues, and usability problems

Required Skills & Qualifications

Mandatory (Must Have Skills)

• 4–6 years of strong hands-on coding experience in frontend development
• Extensive experience with WordPress frontend development and theme customization
• Proficiency in HTML5, CSS3, JavaScript, and jQuery
• Strong experience in responsive web development (mobile-first approach preferred)
• Hands-on experience creating landing pages and marketing-focused UI components
• Solid understanding of cross-browser compatibility issues and solutions
• Experience with performance optimization techniques (minification, caching, asset optimization, etc.)

Tools & Technologies

• WordPress
• HTML / CSS / JavaScript / jQuery
• Page builders: Elementor, WPBakery, or similar
• Browser developer tools (Chrome DevTools, Firefox DevTools, etc.)

Good to Have (Preferred Skills)

• Basic understanding of PHP for WordPress (frontend-related use cases)
• Familiarity with SEO fundamentals and accessibility standards (WCAG)
• Experience with version control systems like Git
• Knowledge of modern frontend practices or frameworks (added advantage)

Desired Personal Attributes

• Strong analytical and problem-solving skills
• Attention to detail and passion for clean UI/UX implementation
• Ability to work independently and as part of a collaborative team
• Good communication skills and ability to explain technical concepts clearly
• Proactive mindset with a willingness to learn and adapt

Job title: Brand Strategist & Creative Director
Location: Bangalore
Experience: 15+ years of overall experience in brand strategy, creative leadership, and integrated marketing for B2C & B2B / technology-driven organizations

Role Overview

• We are seeking a Brand Strategist & Creative Director to own and elevate our brand presence across all digital and marketing touchpoints. This is a highly hands-on leadership role responsible for defining brand strategy, directing creative execution, driving demand generation, and aligning marketing operations with business goals.
• The ideal candidate will combine strategic thinking, creative excellence, and operational rigor, with deep experience in technology-led branding, AI-driven marketing, and automation-led growth in the US market.
• A core expectation of this role is the ability to leverage AI/LLMs and automation to deliver measurable improvements in marketing efficiency, campaign velocity, and pipeline impact.
• Candidates with prior experience in the US market across transportation, tourism, hospitality, or tour operations domains will be given strong preference.

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Role & Responsibilities

1. Brand Strategy & Positioning

• Define, evolve, and own the company’s brand strategy, brand architecture, messaging framework, and visual identity
• Ensure consistent brand voice and storytelling across all channels, including website, campaigns, content, and sales assets
• Lead brand research, competitive positioning, and market insights for B2B technology audiences

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2. Creative Direction & Content Leadership

• Act as the creative owner for all marketing outputs—campaigns, websites, videos, images, presentations, and sales enablement assets
• Translate business objectives into high-impact creative concepts and campaign narratives
• Lead creative production for:
   • Brand and explainer videos
   • Campaign visuals and ad creatives
   • Website UI banners, visual storytelling, and assets
• Maintain quality, originality, and consistency across all creative deliverables

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3. Digital Campaigns & Demand Generation

• Own end-to-end digital campaign planning and execution, from strategy to delivery in the US market
• Drive organic and paid lead generation efforts aligned to pipeline and revenue goals
• Plan, execute, and optimise:
   • Website organic lead generation (SEO/GEO-driven)
   • Paid media campaigns across Google, Meta, and LinkedIn
• Collaborate closely with sales and leadership to align campaigns with GTM priorities
• Leverage AI and automation to improve key performance metrics, including:
   • Reduction in Cost per Lead (CPL)
   • Improved conversion rates across funnel stages
   • Faster campaign launch and optimization cycles
   • Increased campaign scalability and efficiency

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4. Website & Marketing Operations

• Own the company website as a primary growth engine, including:
  •  Conversion optimisation
  •  Content strategy
  •  SEO/GEO performance

• Manage website updates, landing pages, and campaign integrations using WordPress

• Lead marketing operations through HubSpot Marketing Hub, including:
  •  Campaigns
  •  Email workflows
  •  Lead scoring and attribution
  •  Reporting and dashboards

• Implement AI/LLM-driven workflows to:
  •  Scale content creation (blogs, landing pages, ad creatives)
  •  Enable personalization and audience segmentation
  •  Automate lead nurturing and lifecycle marketing

• Drive measurable outcomes such as:
  •  Improved website conversion rates
  •  Higher MQL to SQL conversion
  •  Reduced manual effort and faster turnaround time

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5. Analytics & Performance Management

• Track and analyse campaign and website performance using:
  •  Google Analytics (GA4)
  •  Looker Studio
  •  HubSpot analytics

• Translate data into insights and continuous improvement actions
• Utilize AI-driven analytics to:
   • Enable predictive insights and performance forecasting
   • Optimize channel spend and budget allocation
• Own and report on KPIs including:
   • Marketing-attributed revenue and ROI
   • Funnel conversion metrics
   • Campaign efficiency and velocity

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6. Project Delivery & Stakeholder Management

• Own project timelines, creative workflows, and campaign delivery from concept to launch in the US market
• Collaborate with internal stakeholders including leadership, sales, product, and external partners
• Ensure on-time, on-brand, and high-quality delivery across multiple concurrent initiatives

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Required Skills & Expertise

Strategic & Functional Expertise

• Brand strategy & brand management
• Creative direction and visual storytelling
• Digital campaign strategy and execution
• Website organic lead generation
• Paid media lead generation
• SEO / GEO understanding and implementation
• Marketing operations and automation
• End-to-end project delivery
• Stakeholder management and executive communication
• Mandatory: Hands-on expertise with AI tools, Large Language Models (LLMs), and AI-driven marketing workflows
• Mandatory: Proven track record of using AI/automation to deliver measurable business outcomes, such as:
  • Reduction in Cost per Lead (CPL)
  • Improved conversion rates
  • Faster campaign deployment cycles
  • Increased content production efficiency

Tools & Platforms (Hands-on Experience Required)

• HubSpot Marketing Hub
• HubSpot CRM
• WordPress CMS
• Google Ads
• Meta Ads Manager
• LinkedIn Campaign Manager
• Google Analytics / GA4
• Looker Studio
• Canva
• Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects – or equivalents)
• AI-powered tools and platforms (e.g., ChatGPT, generative AI tools, marketing automation platforms) – mandatory

Leadership Expectations

• Strong ownership mindset with the ability to operate both strategically and tactically
• Mentorship of internal creative, content, and marketing team members
• Clear communicator who can influence senior stakeholders and business leaders
• High attention to detail with a bias toward execution and measurable outcomes
• Data-driven mindset with accountability for KPIs and business impact
• Ability to translate AI/automation capabilities into tangible revenue and growth outcomes

Nice to Have

• Experience in software development, SaaS, or IT services branding
• Experience working in high-growth or scale-up environments
• Exposure to ABM (Account-Based Marketing) and enterprise B2B campaigns
• Experience in the US market within transportation, tourism, hospitality, or tour operations domains will provide a strong competitive advantage

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia or Terracampus, Tres Rios
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Outbound Sales Representative
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience.
Education Qualification: Any Diploma
No of positions: 20

Summary:

• Business Growth Specialists (BGs) are quota-carrying sales professionals responsible for driving product adoption and growth across a portfolio of SMB merchants.
• This is a high-volume, outbound phone sales role. Growth Specialists spend the majority of their time proactively calling merchants, generating opportunities, and closing store-level adoption across Ads, Promos & Loyalty, and Menu Photos.
• Success in this role requires comfort operating in a fast-paced, metrics-driven environment, the ability to manage heavy outbound activity, and the confidence to engage busy merchant decision-makers in high-quality sales conversations.

Roles and Responsibilities:

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Product Adoption & Revenue Growth

• Drive adoption across Ads, Promos & Loyalty, Menu Photos
• Identify opportunities for bundled and multi-product solutions
• Overcome objections and navigate conversations with time-constrained decision-makers
• Close opportunities efficiently in a high-velocity sales cycle

Operational Excellence

• Accurately track outreach, pipeline, and closed-won activity in Salesforce (or similar CRM)
• Meet or exceed weekly activity and performance expectations such as Dials and Talk Time as well as Closed Won Opportunities
• Leverage tools such as Google Sheets/Excel and outbound dialers (e.g., Dialpad, Outreach) to maximize productivity

Required Skills:

• Proficient speaking English to US based customers.
• 2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.
• Strong communication skills and comfort selling to busy decision-makers.
• Ability to manage a large outbound volume while maintaining high-quality conversations.
• Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.
• High resilience, adaptability, and bias toward action in a fast-moving environment.
• Experience using Salesforce or similar CRM platforms
• Proficiency in Google Sheets or Microsoft Excel

Desired Skills:

• Previous experience in Delivery Apps Support.
• Salesforce knowledge.
• Experience selling multi-product or solution-based offerings
• Comfort working in fast-paced, performance-driven environments
• Strong objection handling and closing skills
• Experience using outbound sales tools (e.g., Dialpad, Outreach)
• High school diploma or equivalent

Job Title: PEAK Advisor – Education & Knowledge Support
Location: Ultralag, Heredia (Hybrid)
Department: Customer Experience / Education & Knowledge
Education: Bachelor’s degree or equivalent experience
Experience: Minimum 1+ years of experience in a customer service environment
No Openings: 1

Summary:

• The PEAK Advisor supports education, certification, and knowledge initiatives by providing frontline assistance to customers, partners, and internal teams.
• This role focuses on managing inquiries, supporting training and certification programs, administering learning platforms, and maintaining knowledge resources.
• The ideal candidate is customer-focused, proactive, highly organized, and committed to delivering high-quality support across multiple communication channels.

Roles and Responsibilities:

• Monitor and manage communication channels to triage incoming customer, partner, and internal inquiries.
• Respond to basic questions related to training programs using approved templates and guidelines.
• Communicate effectively with internal teams, business partners, and key stakeholders.
• Support certification programs by managing voucher issuance, tracking, and record keeping.
• Address certification inquiries, troubleshoot basic issues, and support recertification activities.
• Create, issue, and maintain candidate badges and certification records.
• Monitor and process candidate accommodation requests in line with internal policies.
• Ensure documentation links are accurate, functional, and aligned with intended content.
• Monitor education and knowledge channels (email, chat, collaboration tools) for related inquiries.
• Triage knowledge portal access issues and respond to reports of broken links.
• Assist with audits and reviews of knowledge content.
• Support administration of learning platforms (LMS/LXP), including basic access and permissions troubleshooting.
• Contribute to continuous improvement initiatives for education and knowledge management processes.

Required Skills:

• Minimum 1+ years of experience in a customer service environment
• Previous experience working in a technical support organization is a plus
• Advanced English proficiency (C1 level).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Critical thinking and problem-solving skills.
• Proactive, self-motivated, and customer-focused mindset.
• Schedule flexibility to support operational needs.

Desired Skills:

• Experience managing chat or multi-channel support environments.
• recruiting.
• Good presentation and facilitation skills.
• Experience supporting training, certification, or learning platforms.
• Familiarity with knowledge management systems or portals.