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585 openings found
Trainee
RRF-42406
- Experience Required(Yrs):
- 0 – 6 Months
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer success management, client management, communication skills
- Secondary Skill:
- Communication
- Job Description:
- • Interface with customers through Phone to troubleshoot and resolve issues. • Understand customer concerns, address them effectively and retain customers • Ensure customer satisfaction for the service rendered • Maintain high level adherence to policies, procedures and processes • Ensure all queues are attended to meet SLAs • Ensure customer satisfaction at all levels • Recommendations for product and process development based on customer feedback and analysis of the same. • Ensure all transactions are documented appropriately.
- More..: Trainee
Engineer
RRF-42401
- Experience Required(Yrs):
- 2 – 4
- Qualification:
- B.Sc
- Employment Type:
- Employee
- Location:
- Bangalore, Karnataka, India
- Primary Skill:
- Networking, Troubleshooting, Customer support, CCNA/CCNP Cybersecurity, IPSec VPNs, Technical Support, Customer service
- Secondary Skill:
- Communication, Voice Support, Troubleshoot
- Job Description:
- • Mandatory Requirements • Prior contact center experience – EMEA/NAM (handling inbound calls/chats). • Excellent written and verbal communication skills in English. • Basic knowledge of VoIP Setup, Basic Networking knowledge, basic experience in Windows and macOS. • Technical Knowledge Requirements • Moderate understanding of networking fundamentals, including: • Packet Switching • VoIP protocols (H323, SIP, RTP) • OSI Model • MAC Addressing and Subnetting • TCP/IP, DNS • Networking tools such as Ping/Traceroute, DHCP, Telnet, Basic Routing Concepts • Good understanding of VoIP technologies, networking, and telecommunications. • Clear knowledge of how VoIP calls are connected and terminated • Understanding the role of SIP in VoIP call setup and management • Additional Competencies • Basic knowledge of SaaS products. • Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting. • Familiarity with Salesforce Service Cloud
- More..: Engineer
Senior Program Manager
RRF-42400
- Experience Required(Yrs):
- 10 – 15
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- HYD-Telangana, Hyderabad, India
- Primary Skill:
- Delivery Management, Customer relationship management, GIS background, Driving AI led improvements in delivery
- Secondary Skill:
- Business finance
- Job Description:
- Direct responsibility for the execution of the project as per defined KPI targets on metric, delivery and quality and direct authority over the project(s) assigned, Alignment of Resource Response Plan with forecasted plan on a weekly/monthly level Direct responsibility for Performance and Quality Improvement Projects and continuous development within the assigned project(s)
- More..: Senior Program Manager
Specialist
RRF-42388
- Experience Required(Yrs):
- 3 – 6
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Bangalore, Karnataka, India
- Primary Skill:
- autocad, revit
- Secondary Skill:
- 3dsmax
- Job Description:
- • Autodesk Certified Professional in AutoCAD for Design & Drafting (required). • Autodesk Certified Professional in Revit for Architectural Design (required). • Autodesk Certified User or Professional in 3DS Max (required). • Degree or diploma in Architecture, Civil Engineering, Interior Design, or related field. • Professional experience using at least two of the three products (AutoCAD, Revit, 3DS Max). • Strong communication and problem-solving skills. • Proficiency in English required
- More..: Specialist
Trainee
RRF-42377
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Voice Support
- Job Description:
- Job Responsibilities: • Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues. • Troubleshoot Product, Codes and Configuration issues • Ensure consistent customer satisfaction • Document all communication with customers in the CRM • Interface with international customers • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
- More..: Trainee
Engineer
RRF-42366
- Experience Required(Yrs):
- 1 – 4
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfaction
- More..: Engineer
Engineer
RRF-42365
- Experience Required(Yrs):
- 1 – 4
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfaction
- More..: Engineer
Engineer
RRF-42364
- Experience Required(Yrs):
- 1 – 4
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfaction
- More..: Engineer
Engineer
RRF-42363
- Experience Required(Yrs):
- 1 – 4
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfaction
- More..: Engineer
Engineer
RRF-42362
- Experience Required(Yrs):
- 1 – 4
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfaction
- More..: Engineer