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585 openings found
Engineer
RRF-43263
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Tech Support
- Job Description:
- • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to all customers with a goal of first call resolution • Educate customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to enable customer success and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to current customers to address issues, when needed
- More..: Engineer
Engineer
RRF-43262
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Tech Support
- Job Description:
- • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to all customers with a goal of first call resolution • Educate customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to enable customer success and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to current customers to address issues, when needed
- More..: Engineer
Engineer
RRF-43261
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Tech Support
- Job Description:
- • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to all customers with a goal of first call resolution • Educate customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to enable customer success and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to current customers to address issues, when needed
- More..: Engineer
Engineer
RRF-43260
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Tech Support
- Job Description:
- • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to all customers with a goal of first call resolution • Educate customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to enable customer success and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to current customers to address issues, when needed
- More..: Engineer
Engineer
RRF-43258
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Tech Support
- Job Description:
- • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to all customers with a goal of first call resolution • Educate customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to enable customer success and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to current customers to address issues, when needed
- More..: Engineer
Engineer
RRF-43257
- Experience Required(Yrs):
- 1 – 3
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Tech Support
- Job Description:
- • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to all customers with a goal of first call resolution • Educate customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to enable customer success and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to current customers to address issues, when needed
- More..: Engineer
lead
RRF-43256
- Experience Required(Yrs):
- 1 – 6
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Team operations
- Secondary Skill:
- Presentation skills, customer support
- Job Description:
- Drive and Manage performance of team on KPI’s ? Handling escalation that and agent/SME is unable to solve on product/process related queries ? Facilitate career development and growth for employees by following effective people management practices ? Responsible for contributing to organizational initiatives by developing specialized knowledge ? Ensure smooth, effective and continuous communication channel open for better employee relations ? Excellent analytical skills and people management skills ? Ability to think out of the box and extract performance for the team ? Should process excellent written and verbal communication skills ? Ensure compliance with all processes and procedures in organization ? Monitors the CSR calls and gives feedback /coaching ? Responsible for team’s adherence to process and procedures. ? Needs to control attrition and absenteeism in the team
- More..: lead
Engineer
RRF-43247
- Experience Required(Yrs):
- 1 – 4
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Residential users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools, and following the processes established by Vonage to ensure a proper resolution and customer satisfaction.
- More..: Engineer
Engineer
RRF-43246
- Experience Required(Yrs):
- 1 – 4
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Residential users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools, and following the processes established by Vonage to ensure a proper resolution and customer satisfaction.
- More..: Engineer
Engineer
RRF-43245
- Experience Required(Yrs):
- 1 – 4
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- The role of the Service Representative – Vonage, is to support Vonage Residential users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools, and following the processes established by Vonage to ensure a proper resolution and customer satisfaction.
- More..: Engineer