lead
Job Description
Drive and Manage performance of team on KPI’s
?
Handling escalation that and agent/SME is unable to solve on product/process related queries
?
Facilitate career development and growth for employees by following effective people management practices
?
Responsible for contributing to organizational initiatives by developing specialized knowledge
?
Ensure smooth, effective and continuous communication channel open for better employee relations
?
Excellent analytical skills and people management skills
?
Ability to think out of the box and extract performance for the team
?
Should process excellent written and verbal communication skills
?
Ensure compliance with all processes and procedures in organization
?
Monitors the CSR calls and gives feedback /coaching
?
Responsible for team’s adherence to process and procedures.
?
Needs to control attrition and absenteeism in the team
?
Handling escalation that and agent/SME is unable to solve on product/process related queries
?
Facilitate career development and growth for employees by following effective people management practices
?
Responsible for contributing to organizational initiatives by developing specialized knowledge
?
Ensure smooth, effective and continuous communication channel open for better employee relations
?
Excellent analytical skills and people management skills
?
Ability to think out of the box and extract performance for the team
?
Should process excellent written and verbal communication skills
?
Ensure compliance with all processes and procedures in organization
?
Monitors the CSR calls and gives feedback /coaching
?
Responsible for team’s adherence to process and procedures.
?
Needs to control attrition and absenteeism in the team
Required Skills
Primary skills
- Team operations
Secondary skills
- Presentation skills
- customer support
Job overview
- Job title
- lead
- Reference ID
- RRF-43256
- Location
- Chennai, Tamil Nadu, India
- Experience
- 1 – 6 Yrs
- Qualification
- Any Degree
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