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lead

Job Description

Drive and Manage performance of team on KPI’s
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Handling escalation that and agent/SME is unable to solve on product/process related queries
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Facilitate career development and growth for employees by following effective people management practices
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Responsible for contributing to organizational initiatives by developing specialized knowledge
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Ensure smooth, effective and continuous communication channel open for better employee relations
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Excellent analytical skills and people management skills
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Ability to think out of the box and extract performance for the team
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Should process excellent written and verbal communication skills
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Ensure compliance with all processes and procedures in organization
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Monitors the CSR calls and gives feedback /coaching
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Responsible for team’s adherence to process and procedures.
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Needs to control attrition and absenteeism in the team

Required Skills

Primary skills

  • Team operations

Secondary skills

  • Presentation skills
  • customer support

Job overview

Job title
lead
Reference ID
RRF-43256
Location
Chennai, Tamil Nadu, India
Experience
1 – 6 Yrs
Qualification
Any Degree

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