Join Our Team
Job title: Technical Support Engineer – Voice and Email
Work Location: Chennai, Ambit
Experience: 1 Year
Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred
Roles and Responsibilities:
- Support customers with advanced home networking configurations & Resolve complex mesh systems.
- Handle high-value products related customer cases.
- Provide expert-level troubleshooting and guidance, resolve complex networking and performance issues.
- Ensure high-quality documentation and escalation to L2/L3 as required.
- Ensure accurate case documentation and escalation handling.
Required Skills & Desired Skills:
Core Skills & Abilities
- Expert-level understanding of home networking and wireless deployments.
- Ability to diagnose and resolve high-impact customer issues.
- Strong analytical and time management skills.
Soft Skills & Communication
- Immaculate English communication skills (B2 CEFR level).
- Neutral accent with executive-level customer handling.
- Clear, confident, and structured communication style.
Technical Proficiency
- Expert knowledge of Windows, macOS, Android, and iOS.
- Advanced firewall, VPN, and wireless network expertise.
- Ability to design, optimize, and troubleshoot complex home networks.
Sales Skills
- Ability to identify opportunities and sell premium support contracts.
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Submit the form below to apply
| Job Level | 1 Year+ |
Job title: Technical Support Engineer
Work Location: Chennai, Ambit
Experience: 1 Year
Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred
Roles and Responsibilities:
- Support customers with advanced home networking configurations.
- Assist with mesh, extender, and powerline adapter setups.
- Resolve complex networking and performance issues.
- Confirm product behaviour and implement corrective actions.
- Ensure accurate case documentation and escalation handling.
Required Skills & Desired Skills:
Soft Skills & Communication
- Immaculate English communication skills (B2 CEFR level).
- Neutral accent and professional tone.
- Strong customer empathy and service excellence.
Technical Proficiency
- Advanced knowledge of Windows, macOS, Android, and iOS.
- Strong firewall configuration expertise.
- Hands-on experience with routers, modems, VPNs, and wireless devices.
- Proven troubleshooting ingenuity and network design skills.
Sales Skills
- Ability to upsell and sell support contracts.
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
| Job Level | 1 Year+ |
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details as soon as possible.