Accelerating AI-led transformation across enterprise operations & EX in an AI-first world.
Employees should not have to search five systems, raise a ticket, and wait several days for a simple resolution. Yet that is still a familiar experience for employees in many organizations. Reimagining EX across support, services, and enterprise applications is pivotal.
AI-led EX offers another route. It gives employees a conversational way to find information, complete routine requests, and receive support across business functions. The aim is simple: streamline workflows and remove unnecessary effort from everyday work.
The strategic partnership between Movate and Leena AI brings that idea closer to enterprise reality. The partnership (Announced in June 2026) combines Movate’s applied AI services and enterprise service delivery experience with Leena AI’s agentic AI platform. Read the press release here.
Reimagining employee support
The digital workplace technology has evolved, but the employee journey and workflows often remains fragmented. HR information sits in one system. IT requests go through another. Finance and procurement have their own tools and approval paths.
For example, when a quick resolution is needed, employees are left to figure out where to go, what to search for, and whom to contact. Support teams then spend valuable time answering generic yet frequently questions or manually moving requests between systems. This is a very transactional model/approach.
With enterprises adopting AI-first models, agentic AI can change this pattern. Unlike a basic chatbot that only retrieves an answer, an AI agent can understand a request, draw on approved enterprise knowledge, and initiate an action. An employee could ask specific details about available leave, for example; the system could provide the answer and help begin the request. This is a more experience-focussed approach or model to adopt as businesses evolve and the workforce changes.
Leena AI describes its ‘AI Colleagues’ as employee-facing agents configured for functions such as HR, IT, finance, and procurement. They can connect with enterprise systems through a common conversational interface.
“The enterprise is being redefined around real-time, Agentic AI-driven interactions,” said Adit Jain, CEO, Leena AI. “Together with Movate, we are enabling organizations to move beyond transactional service models toward continuous, experience-led operations that scale with the business and evolve with the workforce.”
What the Movate and Leena AI partnership brings together
An intelligent and capable platform is a game-changer. Making it work across a complex enterprise is the harder part.
Movate brings experience in Applied AI transformation, technology integration, enterprise operations, and managed service delivery. Leena AI provides the agentic AI layer through which employees can search for information, request services, and complete routine tasks.
Together, the companies aim to help enterprises shift from disconnected manual processes toward more responsive operations. The partnership covers both the employee interface and the operational foundation behind it.
That distinction matters. An AI agent creates value only when its answers are grounded in reliable information and its actions follow the right workflows, permissions, and controls.
“Employee experience has long been a core driver of enterprise performance, and in the era of AI, its importance has become even more pronounced,” said Pradyumna Shirahatti, Corporate Vice President & Chief Business Officer, Movate.“Our partnership with Leena AI reflects a strategic shift toward building intelligent, adaptive operating environments. The early impact we are seeing with Beacon Mobility demonstrates how organizations can translate this vision into measurable, enterprise-wide outcomes.”
From isolated automation to connected experiences
The partnership is already being applied with Beacon Mobility. Movate is using Leena AI’s platform to help Beacon Mobility improve workforce responsiveness and create a more connected operating foundation.
Beacon Mobility’s teams need dependable internal support to operate efficiently and serve their communities. Better access to systems and services can help employees respond sooner and spend less time navigating internal processes.
There is also a broader connection between EX and CX. Employees who can find answers and resolve internal issues swiftly are better placed to support customers consistently.
What enterprise leaders should measure
For CIOs, CTOs, HR leaders, and operations executives, success should be evaluated by business outcomes and employee satisfaction/engagement rates. Useful metrics include, but not limited to:
- Time required to resolve common employee requests
- Percentage of requests completed through self-service
- Reduction in repeat tickets and manual handoffs
- Accuracy of responses drawn from enterprise knowledge
- Employee adoption, satisfaction, and trust
- Compliance with access, privacy, and governance policies
These measures keep the program focused on real workplace improvements. They also help leaders identify where ’human-in-the-loop’ remains essential.
Workforce engagement at scale
The Movate and Leena AI partnership reflects a pragmatic view of enterprise AI. Employees do not need another disconnected/isolated tool. They need a simpler or seamless way to interact with the systems and services they already use.
By pairing agentic AI with integration, governance, and enterprise service delivery, the partnership can help organizations make employee support more connected and useful. That is where AI-led employee experiences become meaningful: in the small, frequent moments that make work easier.
Explore Movate’s AI powered enterprise operations services or contact Movate to discuss a practical roadmap for your workforce.
FAQs
AI-led employee experience uses artificial intelligence to help employees find information, request services, and complete workplace tasks through a simpler interface.
It combines Movate’s applied AI, integration, and service delivery capabilities with Leena AI’s agentic AI platform for employee support and enterprise operations.
Potential functions include HR, IT, finance, and procurement; the exact scope depends on the connected systems, approved workflows, and governance requirements.
A basic chatbot (rule based) generally answers questions. Agentic AI can also take permitted actions, coordinate workflows, and complete multistep tasks across connected systems.
Start with frequent, clearly defined requests. Establish trusted knowledge, access controls, human escalation paths, and measurable outcomes before expanding the program.
References
Leena AI. (2025, October 9). Leena AI and Interact strategically partner to bring agentic AI to employee experience. https://leena.ai/newsroom/LeenaAI-Interact-Partnership
Movate. (2026a, June 2). Movate and Leena AI partner to advance AI led employee experience. https://www.movate.com/movate-and-leena-ai-partner-to-advance-ai-led-employee-experience/
Movate. (2026b). Movate partners with Leena AI for AI led employee experience [LinkedIn post]. https://www.linkedin.com/posts/movate_movate-leenaai-agenticai-activity-7467833112299917312-BoxK