Join Our Team

Job title: Outbound Sales Representative
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience.
Education Qualification: Any Diploma
No of positions: 20

Summary:

• Business Growth Specialists (BGs) are quota-carrying sales professionals responsible for driving product adoption and growth across a portfolio of SMB merchants.
• This is a high-volume, outbound phone sales role. Growth Specialists spend the majority of their time proactively calling merchants, generating opportunities, and closing store-level adoption across Ads, Promos & Loyalty, and Menu Photos.
• Success in this role requires comfort operating in a fast-paced, metrics-driven environment, the ability to manage heavy outbound activity, and the confidence to engage busy merchant decision-makers in high-quality sales conversations.

Roles and Responsibilities:

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Product Adoption & Revenue Growth

• Drive adoption across Ads, Promos & Loyalty, Menu Photos
• Identify opportunities for bundled and multi-product solutions
• Overcome objections and navigate conversations with time-constrained decision-makers
• Close opportunities efficiently in a high-velocity sales cycle

Operational Excellence

• Accurately track outreach, pipeline, and closed-won activity in Salesforce (or similar CRM)
• Meet or exceed weekly activity and performance expectations such as Dials and Talk Time as well as Closed Won Opportunities
• Leverage tools such as Google Sheets/Excel and outbound dialers (e.g., Dialpad, Outreach) to maximize productivity

Required Skills:

• Proficient speaking English to US based customers.
• 2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.
• Strong communication skills and comfort selling to busy decision-makers.
• Ability to manage a large outbound volume while maintaining high-quality conversations.
• Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.
• High resilience, adaptability, and bias toward action in a fast-moving environment.
• Experience using Salesforce or similar CRM platforms
• Proficiency in Google Sheets or Microsoft Excel

Desired Skills:

• Previous experience in Delivery Apps Support.
• Salesforce knowledge.
• Experience selling multi-product or solution-based offerings
• Comfort working in fast-paced, performance-driven environments
• Strong objection handling and closing skills
• Experience using outbound sales tools (e.g., Dialpad, Outreach)
• High school diploma or equivalent

Job title: Outbound Lead Generation Representative
Work Location: Remote (Applicable to candidates located in Alabama (AL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Mississippi (MS), North Carolina (NC), South Carolina (SC), Tennessee (TN), Texas (TX), West Virginia (WV))
Experience:  Minimum of 6 months of experience in customer service, call centre, or sales preferred
Education Qualification: High School Diploma or GED

Roles and Responsibilities:

• In this role, you’ll connect with existing military customers and their families on behalf of one of the nation’s largest insurance providers. Your primary responsibility will be to generate qualified leads and smoothly transfer calls to licensed Insurance Agents, ensuring a seamless experience for the customer.
• Make outbound calls to existing military customers and their families on behalf of one of the nation’s largest insurance providers
• Engage customers in professional, courteous conversations to build trust and interest
• Identify and qualify potential leads based on customer needs and eligibility.
• Seamlessly transfer qualified calls to licensed Insurance Agents for further assistance
• Maintain accurate records of calls, leads, and outcomes in the CRM system
• Meet or exceed daily and weekly performance targets for call volume and lead generation
• Provide feedback to the team on customer trends and opportunities for improvement

Required Skills & Desired Skills

• Private and secure workspace at home free from background noise or distractions
• Strong communication skills with the ability to engage diverse customers clearly and professionally
• Ability to listen actively, handle objections, and build rapport quickly
• Comfortable working with call scripts while adapting to customer needs
• Basic computer skills and familiarity with CRM or call management systems
• Goal oriented, self motivated, and able to work independently in a remote environment
• Respectful and empathetic approach when working with military families
• Prior work-from-home call center experience is a plus!
• Must complete a self-administered tech validation tool through Thinscale
• Must strictly adhere to assigned work schedules and have no scheduling conflicts within the next 30 days
• Must be able to pass the background check and Drug Screen

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia or Terracampus, Tres Rios
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Customer Service Representative
Work Location: Ultra Lag
Experience:  9+ months in Contact Centers
Education Qualification:  Highschool Diploma

Roles and Responsibilities:

• Receive incoming requests by telephone, e-mail and through the support portal 
• Prioritize and dispatch these calls to Technical Support Engineers 
• Notify Support Manager of critical customer issues 
• Prioritize both time and projects, work to balance resources with customer needs
• Determine the scope of technical issues 
• Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system

Required Skills & Desired Skills:

• At least 1 year experience with phone call management, front-line IT or Support Experience 
• Focus on the customer experience 
• Excellent people and communication skills in English, both written and verbal
• Great memory skills and ability to multitask, or serialize tasks very rapidly
• Very good organizational skills 
• Able to maintain composure in stressful situations Must be willing and able to work in an open office, team environment
• Advanced English (B2+-C1)

Job title: Renewals Deals Finance Manager
Location: Ultra Lag
Experience: 4-5 years of experience
Education Qualification: University degree
Work mode: Hybrid

Roles and Responsibilities:

• Perform Renewals quote reviews and approvals
• Supporting Renewal subscription deal analysis
• Ensure deals are reviewed for accuracy, fitness and alignment with policies and strategic initiatives
• Reconcile and analyze install base changes and drivers for subscription changes.
• Maintain a confident, well informed point-of-view to challenge conventional or entrenched views
• Work closely with cross functional teams Including but not limited to Sales, IT, install base
• Perform ad hoc financial analysis to support key business decisions.

Required Skills & Desired Skills:

• BA degree in Finance, Accounting, Economics or equivalent; MBA a plus.
• 4-5 years of progressively complex roles in a financial function with deals analysis experience/understanding; Subscription and/or Service experience a plus
• Strong communication and relationship building skills, with the ability to interpret and summarize data to aid management in achieving operational goals.
• Excellent analytical, decision-making, project management, and financial modeling abilities.
• Ability to manage multiple priorities simultaneously, work well under pressure and adapt quickly to change.
• Revenue Accounting experience
• Intermediate Excel modeling
• PowerPoint Skills is a plus
• Experience with Salesforce
• NetSuite, Tableau software is a plus
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems (Netsuite), data visualization tools (Tableau, Power Point), CRM systems (Salesforce)