Join Our Team

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: University degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities.
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
• Work with established programs and sizing tools to support customer pursuits
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred)
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful

Job Title: Service Account Manager
Location:  Ultra lag, Heredia (Hybrid)
Education: High School Diploma or equivalent is required. College degree is desirable.
Experience: 1-3 years’ experience in customer success, storage technical support, professional services, or similar roles

Summary

• The Service Account Management team is dedicated to Customer Success.
• This role focuses on supporting Strategic Accounts by working closely with Regional and Global Service Account Managers, Sales, Pre-Sales, and other teams to deliver exceptional customer experiences.
• The Service Account Manager will help administer post-sales and support activities, ensuring the company delivers world-class service that differentiates it from competitors.

Roles and Responsibilities

• Assist Service Account Managers in driving customer relationships and managing post-sales and support activities.
• Monitor, own, troubleshoot, and resolve customer issues across all severity levels using best practices in collaboration and troubleshooting.
• Proactively understand customer expectations and maintain a strong focus on the customer experience.
• Collaborate constructively across teams and functions to achieve shared goals.
• Provide clear, concise, and professional communication with customers.
• Manage multiple projects and support issues simultaneously.
• Champion customer issues internally and represent the company externally.
• Actively participate in customer calls, including urgent escalations.
• Assist in daily and weekly meetings with customers alongside Service Account Managers to coordinate successful product deployments.
• Help accelerate the closure of open cases by working closely with customers and assigned Support Engineers.
• Participate in regular status calls and provide reports summarizing key activities, outstanding issues, and product health.
• Provide weekend, holiday, and on-shift coverage as required.
• Maintain a positive attitude and enjoy the process.

Required Skills

• Customer support and relationship management skills.
• Foundational technical understanding of customer environments and requirements.
• Facilitation and meeting management skills.
• Strong documentation and organizational abilities.
• Ability to produce clear status reports.
• Active listening skills.
• Excellent English written and verbal communication skills.

Desired Skills

• Strong client-facing and internal communication skills.
• Excellent organizational skills with great attention to detail.
• Ability to handle multiple priorities and engagements simultaneously.
• Ability to remain calm and professional during stressful situations.
• Strong customer experience focus, with the ability to identify and resolve or escalate issues effectively.
• Working knowledge of Microsoft Office Suite and/or Google Workspace.

Job title: Delivery Manager – Technical
Experience: 15+ Years
Location: Chennai / Bangalore
Job type: Full-time

Role Overview

• We are looking for an experienced Delivery Manager – Technical to lead end-to-end project/program delivery with strong technical oversight. The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.
• The ideal candidate should combine strong technical depth with program management expertise.

Key Responsibilities

End-to-End Delivery Ownership

• Own delivery of multiple projects/programs across technology stacks
• Ensure projects are delivered on time, within scope and budget
• Drive estimation, planning, and milestone tracking
• Manage risks, dependencies, and escalations

Stakeholder & Client Management

• Act as primary point of contact for clients/stakeholders
• Lead governance calls, status reviews (MBR & QBR), and executive reporting
• Manage scope changes and commercial discussions

Team & Resource Management

• Lead and mentor engineering teams (developers, architects, QA)
• Resource planning and capacity management
• Drive performance reviews and skill development
• Foster high-performance and collaborative culture

Financial & Operational Management

• Own revenue and margin for assigned programs
• Monitor utilization and cost control
• Ensure SLA/KPI adherence
• Drive growth through delivery led initiatives

Process & Quality Governance

• Implement Agile / Scrum / SAFe methodologies
• Ensure compliance with security and quality standards
• Drive continuous improvement initiatives

Required Skills & Experience

• 15+ years overall experience with delivery management capabilities
• Very strong presentation skills
• Excellent people management skills
• Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
• Prior experience in managing the delivery for different type of engagements (Development, Support)
• Very good understanding of application support and the corresponding SLAs
• Prior experience of driving CSAT improvement through continuous service improvement initiative
• Strong solution building & presentation capabilities
• Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
• Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s business objectives.

Job title: Digital Enterprise Architect
Experience: 15+ Years
Location: Chennai / Bangalore / Hyderabad
Job type: Full-time

Job Summary

• Responsible for defining and driving enterprise-wide digital architecture aligned with business strategy.
• Pre-sales solution support for all the RFPs
• Architecture review & oversight for all the critical programs

Key Responsibilities:

• Define enterprise architecture vision, standards, principles, and roadmaps aligned to business goals.
• Translate business requirements into scalable, secure, and future-ready technology architectures.
• Lead cloud migration, application modernization, and platform transformation initiatives.
• Drive adoption of microservices, API-led integration, and cloud-native architectures.
• Support proposals & Technical solutions for the proposals
• Provide Technical oversight for the critical programs
• Guide architecture for data platforms, analytics, AI/ML, and automation initiatives.
• Establish architecture governance, review processes, and compliance standards.
• Partner with CXOs, business leaders, product owners, and engineering teams.
• Reduce technical debt and promote reuse and cost optimization.
• Mentor solution architects and technical teams.

Required Skills & Experience

• 15+ years of IT experience with 5+ years in Enterprise or Digital Architecture roles.
• Strong experience across application, data, integration, and infrastructure architecture.
• Strong prior experience in developing technical solutions and providing architectural support for RFPs.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Exposure to DevOps, CI/CD pipelines, containers, and Kubernetes.
• Knowledge of data platforms, analytics architectures, and AI/ML concepts.
• Understanding of enterprise security, IAM, and compliance frameworks (ISO, SOC2, GDPR).

Job Title: GCC Delivery Manager 
Location: Bangalore, India (Full-Time, On-site/Hybrid)
Job type: Full-time
Experience: 15+ Years

Role Overview

• We are looking for an experienced GCC Delivery Manager  to lead end-to-end project/program delivery with strong technical oversight.
• The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.
• GCC Delivery director should have prior experience working with GCCs and driving growth in the GCCs

Key Responsibilities

End-to-End Delivery Ownership

• Own delivery of multiple projects/programs across technology stacks
• Ensure projects are delivered on time, within scope and budget
• Drive estimation, planning, and milestone tracking
• Manage risks, dependencies, and escalations

Stakeholder & Client Management

• Act as primary point of contact for clients/stakeholders
• Lead governance calls, status reviews (MBR & QBR), and executive reporting
• Manage scope changes and commercial discussions

Team & Resource Management

• Lead and mentor engineering teams (developers, architects, QA)
• Resource planning and capacity management
• Drive performance reviews and skill development
• Foster high-performance and collaborative culture

Financial & Operational Management

• Own revenue and margin for assigned programs
• Monitor utilization and cost control
• Ensure SLA/KPI adherence
• Drive growth through delivery led initiatives

Process & Quality Governance

• Implement Agile / Scrum / SAFe methodologies
• Ensure compliance with security and quality standards
• Drive continuous improvement initiatives

Required Skills & Experience

• 15+ years overall experience with GCC delivery management capabilities
• Very strong presentation skills
• Excellent people management skills
• Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
• Prior experience in managing the delivery for different type of engagements (Development, Support)
• Very good understanding of application support and the corresponding SLAs
• Prior experience of driving CSAT improvement through continuous service improvement initiative
• Strong solution building & presentation capabilities
• Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
• Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s business objectives.