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585 openings found
Trainee
RRF-42328
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking, Troubleshooting, Customer support
- Secondary Skill:
- Voice Support
- Job Description:
- Job Responsibilities: • Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues. • Troubleshoot Product, Codes and Configuration issues • Ensure consistent customer satisfaction • Document all communication with customers in the CRM • Interface with international customers • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
- More..: Trainee
Engineer
RRF-42322
- Experience Required(Yrs):
- 0 – 18 Months
- Qualification:
- Diploma
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- 17, storage
- Secondary Skill:
- Communication, Customer support
- Job Description:
- Front line support to handle customer calls, cases, and emails. • Ensure RMA requests are processed promptly and accurately. • Triage support cases based on severity level. • Applies documented troubleshooting steps to resolve routine issues. • Communicate clearly and precisely with customers and stakeholders in written and verbal form and maintain accurate and timely records in CRM. • Own and track customer issues using CRM. • Maintain communications with customers on the progress of their cases. • All communication should be professional, complete, well-formatted, and consistent with prior communications. • Work with members of other departments/teams to prioritize requests. • Meet individual case management, SLA, QA, and deliverables. • Handling cases based on priority and utilizing time effectively. • Ready to accept & improvise on Feedback from QA, MODs and Team Leaders • Should adhere to processes set by leadership team and ensure 100% compliance.
- More..: Engineer
Engineer
RRF-42311
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Call Center, System administration, Troubleshooting, Web development, Networking, Customer support, Customer success management, client management, communication skills, Customer success, Subject Matter Expert, Requirements Gathering & Documentation
- Secondary Skill:
- Server Maintenance, Communication, Requirement Gathering, Voice Support, Troubleshoot, Customer support
- Job Description:
- Monitoring ticket creation troubleshooting continuous learning attending product training and certification
- More..: Engineer
Trainee
RRF-42303
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Trainee
Trainee
RRF-42301
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Trainee
Trainee
RRF-42300
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Trainee
Trainee
RRF-42299
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Trainee
Trainee
RRF-42298
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Trainee
Trainee
RRF-42297
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Trainee
Trainee
RRF-42296
- Experience Required(Yrs):
- 0 – 1
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Communication
- Job Description:
- • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.
- More..: Trainee