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585 openings found
Specialist
RRF-43576
- Experience Required(Yrs):
- 5 – 7
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Good hands on working experience on Nokia RF optimization (OSS based KPI) Good understanding of Nokia BTS h/w: System Modules and RF modules and associated gains and losses of the system, experience on Air-scale products Be able to understand Site configuration by looking at RFDS images and be able to detect issues with configuration and propose solutions. Good understanding on Antenna patterns and their impact on coverage and interference. i.e. impact of MIMO and massive MIMO, diversity control etc. Experience on Nokia LTE KPI and Counters, Parameter and Feature Tuning in both FDD and TDD Networks Expertise on Nokia tools like Net Act, BTS Manager, NPM and 3rd party tools like Actix, TEMS Able to do Parameter Audit and implement the change to clear the discrepancy Can Perform KPI / Counter level analysis, can do problem isolation to arrive at an early RCA, can recommend to improve network performance
- More..: Specialist
Senior Engineer
RRF-43575
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Total 3 to 5 years’ Experience Work in 24*7 Shifts for PM Monitoring Comparing and checki ng threshold and graphical trend analysis for KPI degradation Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention. Preferably hands on experience on multivendor Reporting & tools. Designing templates/queries to fetch raw data from oss as required Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports. Generation/Validation of reports to ensure within SLA delivery 100% accuracy Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day network performance issues/discussions with the customer/ concerned team
- More..: Senior Engineer
Senior Engineer
RRF-43574
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Total 3 to 5 years’ Experience Work in 24*7 Shifts for PM Monitoring Comparing and checki ng threshold and graphical trend analysis for KPI degradation Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention. Preferably hands on experience on multivendor Reporting & tools. Designing templates/queries to fetch raw data from oss as required Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports. Generation/Validation of reports to ensure within SLA delivery 100% accuracy Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day network performance issues/discussions with the customer/ concerned team
- More..: Senior Engineer
Trainee
RRF-43556
- Experience Required(Yrs):
- 6 – 36 Months
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Data entry
- Job Description:
- Responsible to handle customer queries / issues through Voice and or Non Voice (International/ Domestic) transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.
- More..: Trainee
Engineer
RRF-43555
- Experience Required(Yrs):
- 6 – 36 Months
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Customer service
- Secondary Skill:
- Data entry
- Job Description:
- Responsible to handle customer queries / issues through Voice and or Non Voice (International/ Domestic) transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.
- More..: Engineer
Trainee
RRF-43549
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Good knowledge on GSM, UMTS, LTE & SRAN Technologies installation. Hands on Technical Site Survey (TSSR) and document preparation. Review the Site documentation prepared during site implementation. Understanding for Passive Infra and utility (SMPS, DG and Power Distribution). Knowledge on Site Quality Audit process. Clear understanding of Project Implementation flow. Hardware knowledge of CPRI Cable, compatibility and grounding. Hands on Experience of Nokia BTS products (Air scale/Flexi MR10). Proven ability for Site Installation & Integration under rollout project Understand Occupational Healthy Safety (OHS) Audit process. Support and supervise the Site Implementation team. Working knowledge of Alarm extension and resolution on sites. Understanding of SCF File and IP Plan and interferences. Good knowledge on Transmission equipment (Nokia/CERAGON/RTN) Co-ordination skills with other functions/customer/management for smooth operations.
- More..: Trainee
Senior Engineer
RRF-43548
- Experience Required(Yrs):
- 3 – 5
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Networking
- Secondary Skill:
- Customer support
- Job Description:
- Total 3 to 5 years’ Experience Work in 24*7 Shifts for PM Monitoring Comparing and checki ng threshold and graphical trend analysis for KPI degradation Experience on developing scripts/macros/codes for automation and Reporting (VBA, SQL, PL/SQL, .NET, BO) of reports and to remove manual intervention. Preferably hands on experience on multivendor Reporting & tools. Designing templates/queries to fetch raw data from oss as required Good knowledge in network performance KPIs of of 2G, 3G & 4G technologies (GSM, UMTS, HSPA) for multivendor as well as Transmission network elements Excellent Knowledge of RF KPIs, MSS KPIs, MAPA, TRAI/ DoT Reports. Generation/Validation of reports to ensure within SLA delivery 100% accuracy Responsible for Day to Day Deliveries of Performance Reports & lead day-to-day
- More..: Senior Engineer
Trainee
RRF-43545
- Experience Required(Yrs):
- 1 – 2
- Qualification:
- B.E/B.Tech
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Network Operations Center monitoring, incident triage and troubleshooting, telecom systems (MPLS, VoIP, leased lines, SD-WAN), cloud service monitoring (AWS, Azure, GCP basics), networking fundamentals (TCP/IP, DNS, DHCP, VPN, routing/switching), ITSM/ticketing tools, network monitoring tools, SLA-driven support
- Secondary Skill:
- ITIL framework and NOC processes, documentation and knowledge base management, customer communication and escalation handling, shift handover reporting, basic scripting (Python, Bash), cloud monitoring tools (CloudWatch, Azure Monitor), managed services/telecom service provider exposure, certifications like ITIL, Network+, CCNA, AWS Cloud Practitioner, Azure Fundamentals
- Job Description:
- Job Title: NOC Technical Support Engineer (L1/L2) Location: Not Specified Employment Type: Full-Time Experience: 1–2 Years Number of Openings: Not Specified Education Bachelor's degree in Telecommunications, Electronics and communication or a related technical field Diploma holders with relevant certifications and hands-on NOC experience may also be considered Summary Serve as a frontline technical support professional within a Network Operations Center (NOC), ensuring continuous monitoring and resolution of network and service incidents Play a critical role in maintaining enterprise-level service availability and uptime for telecom and cloud-based environments Act as the first point of contact for technical escalations, delivering high-quality customer interactions aligned with SLA commitments Collaborate with internal teams and cross-functional stakeholders to triage, document, and resolve technical issues efficiently Contribute to a dynamic, fast-paced operations environment with a strong emphasis on continuous learning and skill development Roles and Responsibilities Operations & Monitoring Monitor enterprise network infrastructure, telecom systems, and cloud services through NOC dashboards and alerting tools on a 24/7 basis Identify, triage, and respond to network incidents, outages, and performance degradations in a timely manner Perform first-level and second-level troubleshooting for connectivity, telecom, and cloud service issues Execute standard operating procedures (SOPs) for incident management, escalation, and resolution Incident & Ticket Management Log, track, and update all incidents and service requests accurately within the ITSM/ticketing system Ensure timely escalation of unresolved issues to Tier 2/Tier 3 support teams in line with defined escalation matrices Maintain detailed and accurate incident documentation, including root cause notes and resolution steps Monitor ticket queues to ensure SLA adherence and priority-based handling Customer Handling & Communication Deliver professional, courteous, and technically sound communication to enterprise clients in English Provide regular status updates to customers during active incidents and planned maintenance windows Manage customer expectations effectively while maintaining high satisfaction levels Handle inbound and outbound technical support interactions via phone, email, or ticketing portal Collaboration & Reporting Collaborate with network engineers, cloud operations teams, and telecom vendors to facilitate incident resolution Participate in shift handover meetings, ensuring accurate and thorough reporting of ongoing issues Contribute to daily, weekly, and monthly NOC reports covering incident trends, uptime, and SLA metrics Support knowledge base updates by documenting recurring issues and their resolutions Learning & Development Proactively engage in self-learning initiatives to stay current on enterprise telecom technologies, cloud platforms, and NOC best practices Participate in internal training programs, certifications, and technical upskilling sessions Required Skills Technical Skills Hands-on experience in a Network Operations Center (NOC) environment Working knowledge of enterprise telecom systems (e.g., MPLS, VoIP, leased lines, SD-WAN) Familiarity with cloud platforms and cloud-based service monitoring (e.g., AWS, Azure, or GCP basics) Understanding of networking fundamentals — TCP/IP, DNS, DHCP, VPN, routing and switching concepts Experience with ITSM/ticketing tools (e.g., ServiceNow, Jira, Remedy, or equivalent) Exposure to network monitoring tools (e.g., SolarWinds, Nagios, Zabbix, or PRTG) Functional Skills Incident management and escalation handling SLA-driven service delivery and ticket lifecycle management Basic understanding of ITIL framework and NOC operational processes Documentation and knowledge base management Soft Skills Fluent verbal and written communication in English Strong customer handling and client-facing communication skills Self-motivated with a demonstrated ability to learn technical concepts independently Ability to work effectively under pressure in a high-availability operations environment Strong attention to detail and analytical thinking Team-oriented with a collaborative work approach Desired Skills ITIL Foundation Certification (v3 or v4) Exposure to SD-WAN, NFV, or next-generation telecom technologies Basic scripting knowledge (Python, Bash) for automation awareness Familiarity with cloud monitoring tools (CloudWatch, Azure Monitor) Experience working in managed services or telecom service provider environments CompTIA Network+ or equivalent entry-level networking certification Domain / Industry Information Technology & Telecommunications Managed Services / Network Operations Enterprise Cloud & Connectivity Services Tools & Technologies Category Tools / Platforms NOC Monitoring SolarWinds, Nagios, PRTG, Zabbix ITSM / Ticketing ServiceNow, Remedy, Jira Service Management Cloud Platforms AWS, Microsoft Azure, Google Cloud Platform Communication MS Teams, Email, VoIP-based support tools Reporting Excel, Power BI (basic) Certifications (Preferred) ITIL Foundation v3/v4 CompTIA Network+ Cisco CCNA (added advantage) AWS Cloud Practitioner or Microsoft Azure Fundamentals Compliance / SOP Exposure Experience following documented NOC SOPs for incident response and escalation Familiarity with change management and maintenance window protocols Awareness of data handling, confidentiality, and enterprise compliance standards in a telecom/IT environment This role is ideal for a technically curious, customer-focused professional looking to build a strong foundation in enterprise network operations and telecom/cloud support.
- More..: Trainee
Sr Engineer
RRF-43533
- Experience Required(Yrs):
- 0 – 2
- Qualification:
- Any Degree
- Employment Type:
- Employee
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- Call Center
- Secondary Skill:
- Communication
- Job Description:
- Live Proctoring & Comprehensive Exam Review • Monitor the exam taker using software and video/audio feeds during the exam. • Confirm the identity of online test-takers • Identify and flag potential cheating attempts, such as using unauthorized websites or devices. • Verify that the correct exam is being taken and that test-takers are adhering to set guidelines and instructions. • Assist test-takers with any basic technical issues or questions they may have during the exam and know how to escalate. • Report any observed or flagged suspicious behavior to the appropriate people and places. • Ensure that all testing policies and procedures are followed.
- More..: Sr Engineer
Contract
RRF-43527
- Experience Required(Yrs):
- 10 – 14
- Qualification:
- B.Sc
- Employment Type:
- Sub Contract
- Location:
- Chennai, Tamil Nadu, India
- Primary Skill:
- SAP HANA
- Secondary Skill:
- SAP
- Job Description:
- Functions as the primary subject matter expert on the legacy ecosystem, responsible for analyzing the complexity of the existing SAP HANA footprint, including its schemas, proprietary procedures, and security models. They collaborate with the Data Architect to identify migration complexities—such as heavy logic embedded in HANA database layers—and advise on how to cleanly decouple or translate these features for a cloud-native target
- More..: Contract