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Senior Engineer

Job Description

o Assist L1 Agents with escalations
o Coach and mentor L1 Agents
o Assist with translations
o KB creation and updates
o Update customer’s product warranty

Required Skills

Primary skills

  • Customer service
  • Customer success
  • Subject Matter Expert

Secondary skills

  • Customer support

Job overview

Job title
Senior Engineer
Reference ID
RRF-43651
Location
HYD-Telangana, Hyderabad, India
Experience
0 – 1 Yrs
Qualification
Any Degree

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