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Team Lead

Job Description

• As part of TLs role for Honorlock, TLs will take regular contacts 10% of their time, to ensure the knowledge and experience of the product and procedures.
• Providing exceptional customer support for our players and Client regarding all Client products and services.
• Using various means to troubleshoot technical concerns and research possible solutions.
• Providing thorough documentation for contacts taken including encountered issues, resolutions, and follow-up required using the company’s web-based support system.
• Develop and/or revise customer support documentation for products and processes.
• Conduct Client product tests for quality assurance.
• The Team Lead is expected to become an expert on all Client product lines and will join the fastest growing group within Client. In joining the Support Operations team, you will learn:
• About Client’s products and services by participating in in-house training sessions and having hands-on experience in setting up a complete C

Required Skills

Primary skills

  • Customer success management
  • client management
  • communication skills

Secondary skills

  • Communication skills
  • presentations skills

Job overview

Job title
Team Lead
Reference ID
RRF-43637
Location
Chennai, Tamil Nadu, India
Experience
1 – 3 Yrs
Qualification
Any Degree

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