Team Lead
Job Description
• As part of TLs role for Honorlock, TLs will take regular contacts 10% of their time, to ensure the knowledge and experience of the product and procedures.
• Providing exceptional customer support for our players and Client regarding all Client products and services.
• Using various means to troubleshoot technical concerns and research possible solutions.
• Providing thorough documentation for contacts taken including encountered issues, resolutions, and follow-up required using the company’s web-based support system.
• Develop and/or revise customer support documentation for products and processes.
• Conduct Client product tests for quality assurance.
• The Team Lead is expected to become an expert on all Client product lines and will join the fastest growing group within Client. In joining the Support Operations team, you will learn:
• About Client’s products and services by participating in in-house training sessions and having hands-on experience in setting up a complete C
• Providing exceptional customer support for our players and Client regarding all Client products and services.
• Using various means to troubleshoot technical concerns and research possible solutions.
• Providing thorough documentation for contacts taken including encountered issues, resolutions, and follow-up required using the company’s web-based support system.
• Develop and/or revise customer support documentation for products and processes.
• Conduct Client product tests for quality assurance.
• The Team Lead is expected to become an expert on all Client product lines and will join the fastest growing group within Client. In joining the Support Operations team, you will learn:
• About Client’s products and services by participating in in-house training sessions and having hands-on experience in setting up a complete C
Required Skills
Primary skills
- Customer success management
- client management
- communication skills
Secondary skills
- Communication skills
- presentations skills
Job overview
- Job title
- Team Lead
- Reference ID
- RRF-43637
- Location
- Chennai, Tamil Nadu, India
- Experience
- 1 – 3 Yrs
- Qualification
- Any Degree
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