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Engineer

Job Description

• Clarify customer\"s requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Review attentively to customer\"s needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner, using agreed upon procedures.
• Answer customer\"s questions related to website, products, processes, and benefits.
• Maintain broad knowledge of client products and/or services.
• Manage customers effectively with proper grammar and enunciation.
• Process refunds as needed.

Required Skills

Primary skills

  • Networking

Secondary skills

  • Voice Support

Job overview

Job title
Engineer
Reference ID
RRF-43322
Location
Chennai, Tamil Nadu, India
Experience
0 – 1 Yrs
Qualification
Any Degree

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