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Engineer

Job Description

Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ? Research and address all customer concerns politely, using active listening skills to understand and confirm information ? Balance efficiency and speed in addressing questions or issues while ensuring a high-quality customer experience ? Proactively monitor in-progress deliveries and take corrective action when necessary ? Manage non-standard delivery situations with professionalism, empathy, and urgency ? Effectively use Salesforce and other internal tools to accurately log interactions and solve issues ? Collaborate with team members from various Roadie departments to ensure a seamless delivery experience

Required Skills

Primary skills

  • Customer service

Secondary skills

  • 5
  • chat
  • email

Job overview

Job title
Engineer
Reference ID
RRF-43304
Location
Chennai, Tamil Nadu, India
Experience
1 – 2 Yrs
Qualification
Any Degree

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