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Trainee

Job Description

ob Description :
Provides comprehensive remote support across major operating systems –
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follows documented procedures for issues presented and escalates further if need be.
Delivers support for G suite applications, covering installation and basic usage –
When necessary, escalates issues to the SMEs / Leads for resolution.
Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of sup

Required Skills

Primary skills

  • Customer success management
  • client management
  • communication skills

Secondary skills

  • attention to details

Job overview

Job title
Trainee
Reference ID
RRF-43289
Location
HYD-Telangana, Hyderabad, India
Experience
0 – 1 Yrs
Qualification
Any Degree

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