Trainee
Job Description
ob Description :
Provides comprehensive remote support across major operating systems –
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follows documented procedures for issues presented and escalates further if need be.
Delivers support for G suite applications, covering installation and basic usage –
When necessary, escalates issues to the SMEs / Leads for resolution.
Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement
Provides comprehensive remote support across major operating systems –
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follows documented procedures for issues presented and escalates further if need be.
Delivers support for G suite applications, covering installation and basic usage –
When necessary, escalates issues to the SMEs / Leads for resolution.
Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement
Required Skills
Primary skills
- Customer success management
- client management
- communication skills
Secondary skills
- 3
- 5
- email support
Job overview
- Job title
- Trainee
- Reference ID
- RRF-43288
- Location
- HYD-Telangana, Hyderabad, India
- Experience
- 0 – 1 Yrs
- Qualification
- Any Degree
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