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Engineer

Job Description

Answering Inquiries: Respond to user questions about products, services, orders, and account details quickly and accurately.
Troubleshooting: Help customers resolve technical issues, navigate features, or understand company policies.
Multitasking: Manage multiple chat conversations at the same time while keeping reply times fast and service quality high.
Documentation: Log customer interactions, update internal databases, and create support tickets using Customer Relationship Management (CRM) tools.
Escalation: Transfer complex or unresolved problems to higher-level support teams when necessary

Required Skills

Primary skills

  • 32
  • communication skill

Secondary skills

  • non voice support
  • typing skill

Job overview

Job title
Engineer
Reference ID
RRF-43099
Location
Chennai, Tamil Nadu, India
Experience
0 – 2 Yrs
Qualification
Any Degree

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