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Engineer

Job Description

• Provide frontline customer support for the Design domain across agreed support channels, using Cyncly processes, tools and knowledge assets.
• Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible.
• Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate.

Required Skills

Primary skills

  • Software troubleshooting

Secondary skills

  • Customer support

Job overview

Job title
Engineer
Reference ID
RRF-43070
Location
Chennai, Tamil Nadu, India
Experience
1 – 10 Yrs
Qualification
Any Degree

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