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Trainee

Job Description

• Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.

Required Skills

Primary skills

  • Customer service

Secondary skills

  • Communication

Job overview

Job title
Trainee
Reference ID
RRF-42951
Location
Chennai, Tamil Nadu, India
Experience
0 – 1 Yrs
Qualification
Any Degree

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