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Engineer

Job Description

• Provide frontline customer support for the Design domain across agreed support channels, using Cyncly processes, tools and knowledge assets.
• Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible.
• Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate.
• Resolve issues directly wherever they fall within L1 scope; when escalation is required, escalate to L2 with a clear problem statement, evidence, steps already taken, urgency, customer impact and any relevant domain context.
• Maintain strong ticket hygiene, documentation, SLA discipline and professional customer communication in English.

Required Skills

Primary skills

  • Software troubleshooting

Secondary skills

  • Customer support

Job overview

Job title
Engineer
Reference ID
RRF-42876
Location
Chennai, Tamil Nadu, India
Experience
1 – 10 Yrs
Qualification
Any Degree

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