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Associate

Job Description

  • Creates a positive customer experience by assisting the customer with technical troubleshooting, product selection and warranty processing.
  • Contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our product lines.
  • Drive positive customer experience through technical support
  • Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
  • Resolve customer questions by responding to detailed questions, troubleshooting over the phone, answer voicemails, responding to emails, etc.
  • Ability to meet and exceed monthly performance target
  • Ability to create a positive and professional environment
  • Excellent and punctuality and attendance history
  • Has experience in marine navigational Tool

Required Skills

Primary skills

  • Customer service

Secondary skills

  • Customer support

Job overview

Job title
Associate
Reference ID
RRF-42821
Location
Antipolo City, Rizal, Philippines
Experience
1 – 2 Yrs
Qualification
Any Degree

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