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Engineer

Job Description

• Mandatory Requirements
• Prior contact center experience – EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, basic experience in Windows and macOS.
• Technical Knowledge Requirements
• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet, Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management
• Additional Competencies
• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud

Required Skills

Primary skills

  • Networking
  • Troubleshooting
  • Customer support
  • CCNA/CCNP Cybersecurity
  • IPSec VPNs
  • Technical Support
  • Customer service

Secondary skills

  • Communication
  • Voice Support
  • Troubleshoot

Job overview

Job title
Engineer
Reference ID
RRF-42771
Location
Bangalore, Karnataka, India
Experience
2 – 4 Yrs
Qualification
B.Sc

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