Engineer
Job Description
• Mandatory Requirements
• Prior contact center experience – EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, basic experience in Windows and macOS.
• Technical Knowledge Requirements
• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet, Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management
• Additional Competencies
• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud
• Prior contact center experience – EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, basic experience in Windows and macOS.
• Technical Knowledge Requirements
• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet, Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management
• Additional Competencies
• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud
Required Skills
Primary skills
- Networking
- Troubleshooting
- Customer support
- CCNA/CCNP Cybersecurity
- IPSec VPNs
- Technical Support
- Customer service
Secondary skills
- Communication
- Voice Support
- Troubleshoot
Job overview
- Job title
- Engineer
- Reference ID
- RRF-42771
- Location
- Bangalore, Karnataka, India
- Experience
- 2 – 4 Yrs
- Qualification
- B.Sc
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