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Engineer

Job Description

• Answering phone calls • Making outgoing calls • Logging Incidents • Log complaints • Linking to problem tickets • Ticket Management • Complete Provisioning • Complete troubleshooting • Escalate to technical or Database support • Ensuring all actions completed within a call are logged as a worklog • Installations • System amendments • Replacements • Liaise with Account Manager • Liaise with banks for terminal logons • Track replacements

Required Skills

Primary skills

  • Networking
  • Troubleshooting
  • Customer support
  • Technical Support

Secondary skills

  • Omni-channel Integration (SMS
  • Email
  • Chat
  • Social)
  • Incident Documentation & Escalation

Job overview

Job title
Engineer
Reference ID
RRF-42700
Location
Taguig City, National Capital Region, Philippines
Experience
1 – 3 Yrs
Qualification
Any Degree

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