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Engineer

Job Description

Provide phone, email, and text-based support to Roadie customers, partners, users, and other
community members
? Research and address all customer concerns politely, using active listening skills to understand
and confirm information
? Balance efficiency and speed in addressing questions or issues while ensuring a high-quality
customer experience
? Proactively monitor in-progress deliveries and take corrective action when necessary
? Manage non-standard delivery situations with professionalism, empathy, and urgency
? Effectively use Salesforce and other internal tools to accurately log interactions and solve issues
? Collaborate with team members from various Roadie departments to ensure a seamless delivery
experience

Required Skills

Primary skills

  • Customer service

Secondary skills

  • Communication
  • Voice Support
  • Customer support

Job overview

Job title
Engineer
Reference ID
RRF-42615
Location
Chennai, Tamil Nadu, India
Experience
1 – 2 Yrs
Qualification
Any Degree

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