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Engineer

Job Description

Lead and manage Service Desk operations across voice, email, chat, and ticketing channels.
Supervise and mentor a team of L1 Service Desk Engineers.
Monitor ticket queues and ensure timely incident, request, and escalation management.
Drive adherence to SLAs, KPIs, quality standards, and ITIL processes.

Required Skills

Primary skills

  • ServiceDesk

Secondary skills

  • Operations

Job overview

Job title
Engineer
Reference ID
RRF-42599
Location
Bangalore, Karnataka, India
Experience
2 – 5 Yrs
Qualification
B.Sc

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