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Trainee

Job Description

• Interface with customers through Phone to troubleshoot and resolve issues.
• Understand customer concerns, address them effectively and retain customers
• Ensure customer satisfaction for the service rendered
• Maintain high level adherence to policies, procedures and processes
• Ensure all queues are attended to meet SLAs
• Ensure customer satisfaction at all levels
• Recommendations for product and process development based on customer feedback and analysis of the same.
• Ensure all transactions are documented appropriately.

Required Skills

Primary skills

  • Customer success management
  • client management
  • communication skills

Secondary skills

  • Communication

Job overview

Job title
Trainee
Reference ID
RRF-42553
Location
Chennai, Tamil Nadu, India
Experience
0 – 6 Months
Qualification
Any Degree

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