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Trainee

Job Description

Job Responsibilities:
• Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
• Troubleshoot Product, Codes and Configuration issues
• Ensure consistent customer satisfaction
• Document all communication with customers in the CRM
• Interface with international customers
• Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Required Skills

Primary skills

  • Networking
  • Troubleshooting
  • Customer support

Secondary skills

  • Voice Support

Job overview

Job title
Trainee
Reference ID
RRF-42330
Location
Chennai, Tamil Nadu, India
Experience
0 – 1 Yrs
Qualification
Any Degree

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