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Engineer

Job Description

• Answering phone calls
• Making outgoing calls
• Logging Incidents
• Log complaints
• Linking to problem tickets
• Ticket Management
• Complete Provisioning
• Complete troubleshooting
• Escalate to technical or Database support
• Ensuring all actions completed within a call are logged as a worklog
• Installations
• System amendments
• Replacements
• Liaise with Account Manager
• Liaise with banks for terminal logons
• Track replacements

Required Skills

Primary skills

  • 32
  • Technical Support

Secondary skills

  • Voice Support
  • Incident Documentation & Escalation

Job overview

Job title
Engineer
Reference ID
RRF-42247
Location
Taguig City, National Capital Region, Philippines
Experience
1 – 3 Yrs
Qualification
Any Degree

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