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Engineer

Job Description

Own renewal conversations escalated by Atlas — non-responders after automated sequences, negative sentiment signals, at-risk accounts, and customers seeking to negotiate outside the automated flow ? Work inside the Atlas Co-Pilot desktop, using account history, intent signals, and prior automated touchpoints to pick up the conversation with full context rather than starting cold ? Facilitate renewals at existing contract terms; escalate concessions, pricing adjustments, or contract modifications to the designated Gainsight/customer CSM rather than negotiating them independently ? Identify and surface upsell or expansion signals during renewal conversations, routing them to the appropriate internal owner ? Document every interaction accurately in the CRM and Atlas activity log, including outcome, sentiment, and any escalation triggered ? Meet or exceed KPIs tied to renewal rate and save rate, not average handle time or contacts-per-hour ? Participate in structured onboarding and ongoin

Required Skills

Primary skills

  • Renewals
  • Subscriptions

Secondary skills

  • CPQ
  • Sales

Job overview

Job title
Engineer
Reference ID
RRF-42227
Location
Taguig City, National Capital Region, Philippines
Experience
3 – 5 Yrs
Qualification
Any Degree

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