• Artificial Intelligence
  • Careers

Engineer

Job Description

• Front line support to handle customer calls, cases, and emails.
• Ensure RMA requests are processed promptly and accurately.
• Triage support cases based on severity level.
• Applies documented troubleshooting steps to resolve routine issues.
• Communicate clearly and precisely with customers and stakeholders in written and verbal form and maintain accurate and timely records in CRM.
• Own and track customer issues using CRM.
• Maintain communications with customers on the progress of their cases.
• All communication should be professional, complete, well-formatted, and consistent with prior communications.
• Work with members of other departments/teams to prioritize requests.
• Meet individual case management, SLA, QA, and deliverables.
• Handling cases based on priority and utilizing time effectively.
• Ready to accept & improvise on Feedback from QA, MODs and Team Leaders
• Should adhere to processes set by leadership team and ensure 100% compliance.

Required Skills

Primary skills

  • Customer service

Secondary skills

  • 335
  • Storage

Job overview

Job title
Engineer
Reference ID
RRF-41974
Location
Chennai, Tamil Nadu, India
Experience
6 – 24 Months
Qualification
Diploma

Apply for this position

Consent Recorded

Your privacy consent has been saved successfully.

Your Consent Reference ID:

Please note this ID for your records.