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Team Lead

Job Description

Team Management & Coaching
• Lead, motivate, and manage a team of customer support agents.
• Conduct regular coaching sessions, feedback discussions, and performance evaluations.
• Ensure each agent meets productivity, QA, CSAT, and attendance targets.
• Support agent development through structured coaching plans and skill-building.

Required Skills

Primary skills

  • Customer success management
  • client management
  • communication skills

Secondary skills

  • Communication skills
  • presentations skills

Job overview

Job title
Team Lead
Reference ID
RRF-41811
Location
Antipolo City, Rizal, Philippines
Experience
1 – 5 Yrs
Qualification
Any Degree

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