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Engineer

Job Description

Key Responsibilities
• Respond to customer inquiries via phone, chat, and email.
• Troubleshoot product issues, including connectivity, suction, fit, setup, and usage concerns.
• Provide guidance on product features, maintenance, cleaning, and best practices.
• Handle warranty, returns, replacements, and escalations in accordance with company policies.
• Document customer interactions and maintain accurate case records.
• Meet performance targets for quality, productivity, customer satisfaction, and service levels.
• Collaborate with cross-functional teams to resolve complex customer concerns.

Required Skills

Primary skills

  • Customer success management
  • client management
  • communication skills

Secondary skills

  • Communication

Job overview

Job title
Engineer
Reference ID
RRF-41807
Location
Antipolo City, Rizal, Philippines
Experience
1 – 5 Yrs
Qualification
Any Degree

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