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Engineer

Job Description

ey Responsibilities

Respond to customer inquiries via phone, chat, and email.

Troubleshoot product issues, including connectivity, suction, fit, setup, and usage concerns.

Provide guidance on product features, maintenance, cleaning, and best practices.

Handle warranty, returns, replacements, and escalations in accordance with company policies.

Document customer interactions and maintain accurate case records.

Meet performance targets for quality, productivity, customer satisfaction, and service levels.

Collaborate with cross-functional teams to resolve complex customer concerns.

Required Skills

Primary skills

  • Customer success management
  • client management
  • communication skills

Secondary skills

  • Communication

Job overview

Job title
Engineer
Reference ID
RRF-41779
Location
Antipolo City, Rizal, Philippines
Experience
1 – 5 Yrs
Qualification
Any Degree

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