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Project Manager

Job Description

The Quality and Training Manager is responsible for leading the quality assurance and professional development strategies for Tier 1 support teams (Techstop). This role ensures that every Googler receives consistent, empathetic, and effective assistance by implementing the Google Steps of Support (GSOS) framework and leveraging the Quality as a Service (QaaS) platform.
The manager acts as a bridge between technical operations and vendor partners, focusing on identifying knowledge gaps and converting them into actionable training modules and process improvements.

Required Skills

Primary skills

  • Customer success management
  • client management
  • communication skills
  • ITIL Foundations (Service Management)

Secondary skills

  • Communication skills
  • presentations skills
  • Data analysis
  • Quality in production (shift-right) & SLO-driven gates

Job overview

Job title
Project Manager
Reference ID
RRF-41552
Location
HYD-Telangana, Hyderabad, India
Experience
7 – 9 Yrs
Qualification
Any Degree

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