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Engineer

Job Description

The IT Systems Engineer (Tier 1) is responsible for addressing both basic and complex technical issues. This role involves handling escalations from Tier 1, working directly with clients to resolve issues, and ensuring timely resolution of support tickets. Tier 2 engineers will troubleshoot systems, servers, network devices, and cloud infrastructure, escalating more advanced issues to the Tier 3 team when necessary. Additionally, the role may involve assisting with Tier 1 issues during peak times.

Required Skills

Primary skills

  • 17
  • Windows
  • MS365

Secondary skills

  • AWS
  • Azure

Job overview

Job title
Engineer
Reference ID
RRF-41482
Location
Taguig City, National Capital Region, Philippines
Experience
1 – 3 Yrs
Qualification
Any Degree

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