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Specialist

Job Description

Real-Time Analyst
Monitors real-time staffing, schedule adherence, and service level performance to ensure operational goals are achieved. Identifies risks, analyzes intraday trends, and recommends staffing adjustments. Coordinates with operations and workforce teams, manages agent activities, provides performance updates, and supports efficient resource utilization to meet customer demand.

Required Skills

Primary skills

  • Customer service

Secondary skills

  • Voice Support

Job overview

Job title
Specialist
Reference ID
RRF-41384
Location
Antipolo City, Rizal, Philippines
Experience
1 – 5 Months
Qualification
B.A

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