Specialist
Job Description
• Responsible for conducting new hire, remedial, and on-floor training programs
• Perform Training Needs Analysis (TNA) by assessing existing vs. required skill inventories; design and deploy targeted learning interventions to bridge knowledge and skill gaps across levels
• Manage the classroom environment in a positive, engaging, and professional manner
• Design and develop curriculum and learning content using instructional design principles
• Create role-play scenarios, case studies, and certification frameworks
• Design knowledge assessments; track, analyze, and report learner progress
• Ensure a closed-loop feedback mechanism between training and operations/floor teams
• Collaborate with project managers and team leaders to identify best practices and document the same
• Partner with QMG/Quality teams to address identified training needs and improvement areas
• Track and report training effectiveness and trainee performance metrics
• Perform Training Needs Analysis (TNA) by assessing existing vs. required skill inventories; design and deploy targeted learning interventions to bridge knowledge and skill gaps across levels
• Manage the classroom environment in a positive, engaging, and professional manner
• Design and develop curriculum and learning content using instructional design principles
• Create role-play scenarios, case studies, and certification frameworks
• Design knowledge assessments; track, analyze, and report learner progress
• Ensure a closed-loop feedback mechanism between training and operations/floor teams
• Collaborate with project managers and team leaders to identify best practices and document the same
• Partner with QMG/Quality teams to address identified training needs and improvement areas
• Track and report training effectiveness and trainee performance metrics
Required Skills
Primary skills
- Networking
- Call Center
- Customer service
Secondary skills
- 10
- 21
- pos
Job overview
- Job title
- Specialist
- Reference ID
- RRF-41368
- Location
- Chennai, Tamil Nadu, India
- Experience
- 1 – 3 Yrs
- Qualification
- Any Degree
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