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Senior Engineer

Job Description

We are seeking a detail-oriented and process-driven Quality Auditor to join our helpdesk project as part of the Quality Team. The role focuses on auditing support tickets handled by the helpdesk team, ensuring adherence to defined quality rubrics, and providing actionable feedback to improve overall service delivery. This position plays a crucial role in driving quality excellence and maintaining customer satisfaction by identifying process gaps, coaching opportunities, and systemic issues.
We are seeking a detail-oriented and process-driven Quality Auditor to join our helpdesk project as part of the Quality Team. The role focuses on auditing support tickets handled by the helpdesk team, ensuring adherence to defined quality rubrics, and providing actionable feedback to improve overall service delivery. This position plays a crucial role in driving quality excellence and maintaining customer satisfaction by identifying process gaps, coaching opportunities, and systemic issues.

Required Skills

Primary skills

  • Networking
  • Troubleshooting
  • Customer support

Secondary skills

  • Call Recording & Quality Mgmt

Job overview

Job title
Senior Engineer
Reference ID
RRF-41283
Location
HYD-Telangana, Hyderabad, India
Experience
1 – 3 Yrs
Qualification
B.E/B.Tech

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